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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Building value and ROI cases - Competitive positioning and differentiation |
| HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Business challenges and IT pain points - Aligning solutions to business outcomes |
| Application Performance Management (APM) | 25% | - End-user experience monitoring - Integration with BSM platform - Application diagnostics and root cause analysis |
| HP Operations Bridge & Infrastructure Management | 25% | - Service health and dependency mapping - Operations analytics and intelligence - Monitoring and event management |
HP Selling HP Business Service Management Solutions Sample Questions:
Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)
- A. cross-domain reporting
- B. real user monitoring
- C. log analytics
- D. H automation of event correlation
- E. B storage tracking
- F. monitor automation
Correct Answer: A,B,C 🗳️
Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?
- A. Connecting an IT management process with a business objective and a measureable benefit.
- B. Illustrating similar customer success cases and determining which best matches the customer's priority need.
- C. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
- D. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
Correct Answer: D 🗳️
What do executive level buyers expect from salespeople when seeking a solution for their business issues?
- A. that they can whiteboard the specific solution that will address the specific business issues
- B. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
- C. that they can provide customer case studies for ideas to address the business issues
- D. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
Correct Answer: B 🗳️
Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)
- A. Operations Logger
- B. Vertica
- C. Run Time Service Model
- D. Business Process Monitor
- E. Service Health Analyzer
Correct Answer: B 🗳️
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Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?
- A. Application Performance Management
- B. Infrastructure Management
- C. Operations Bridge
- D. Operations Intelligence/Analytics
Correct Answer: D 🗳️
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