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More candidates pursue the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) credential every year, and the exam rewards those who prepare deliberately. In 2026, NewPassLeader gives you the tools: 100 practice questions in three formats, unlimited installations, and delivery within one minute of purchase.

SAP C_TCRM20_60 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Exam Number:C_TCRM20_60
Exam Format:Multiple Choice, Multiple Response
Passing Score:55%
Exam Price:EUR 550 (historical SAP list price; regional pricing may vary)
Certificate Validity Period:Legacy certification; no fixed validity period published. The exam has been retired by SAP.
Exam Duration:180 minutes
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Available Languages:English, German
Real Exam Qty:80
Exam Way:Originally delivered through SAP authorized testing centers; legacy exam (now retired by SAP).
Pre Condition:No mandatory prerequisite examination. SAP recommends 1-3 years of knowledge and practical experience supported by the corresponding SAP training courses.
Official Syllabus URL:https://training.sap.com/certification

SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. Billing integration
  • 2. Conditions
  • 3. ERP integration
  • 4. Pricing procedures
Topic 2: Marketing Fundamentals8-12%- Marketing Processes
  • 1. Business partners in marketing
  • 2. Campaign management
  • 3. Marketing planning
  • 4. Target groups
Topic 3: Service Process12-16%- Service Management
  • 1. Service requests
  • 2. Service orders
  • 3. Installed base support
  • 4. Complaints and returns
Topic 4: Organizational Model and Master Data8-12%- Master Data Management
  • 1. Products
  • 2. Business partners
  • 3. Installed base and relationships
  • 4. Organizational model
Topic 5: Interaction Center8-12%- Customer Interaction Processing
  • 1. Communication channels
  • 2. Agent functions
  • 3. Interaction records
  • 4. Business activity management
Topic 6: Sales Process12-16%- Sales Management
  • 1. Sales orders
  • 2. Sales opportunities
  • 3. Activities and follow-up documents
  • 4. Quotations
Topic 7: Activities and Business Transactions8-12%- Transaction Processing
  • 1. Business transaction framework
  • 2. Status management
  • 3. Activity management
  • 4. Document flow
Topic 8: Middleware and Integration12-16%- Data Exchange
  • 1. Mobile and external integration concepts
  • 2. CRM Middleware fundamentals
  • 3. ERP integration
  • 4. Initial load and synchronization
Topic 9: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. SAP CRM architecture
  • 2. Master data concepts
  • 3. CRM business scenarios
  • 4. CRM user interface and navigation

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) Exam FAQ

Originally delivered through SAP authorized testing centers; legacy exam (now retired by SAP). Book the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam through these official channels:

    Once booked, your NewPassLeader practice questions arrive by email within 1 minute, so preparation starts the same day.

    The passing score for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam is 55%, and registration costs EUR 550 (historical SAP list price; regional pricing may vary). A retake means the same fee again — a sound reason to test your readiness with the NewPassLeader engines before committing to a date.

    NewPassLeader refunds you in full if you take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. As an alternative, exchange for two free exam products of equal value while keeping your original update service. Delivery is by email within 1 minute — contact support if nothing arrives within 2 hours.

    SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam:

      After the training, the 100 practice questions from NewPassLeader let you make full use of sporadic time — short sessions that steadily convert study into readiness.

      The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam presents 80 with 180 minutes available. That pace is demanding — rehearse it in the timed mode of the NewPassLeader Desktop Test Engine until it feels familiar.

      The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) outline comprises 9 domains. The three largest are Middleware and Integration (12-16%), Service Process (12-16%), and CRM Fundamentals and Architecture (8-12%). The full list appears in the topics section above, and the 100 practice questions at NewPassLeader cover all of them.

      The C_TCRM20_60 exam is a SAP certification exam built around the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) syllabus shown above. It feeds into these credential paths: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0). Precisely because the exam is demanding, passing it earns real attention from employers in 2026. NewPassLeader prepares you with 100 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

      No mandatory prerequisite examination. SAP recommends 1-3 years of knowledge and practical experience supported by the corresponding SAP training courses. Requirements can change, so verify the latest on the official SAP exam page before scheduling.

      The complete preparation toolkit: 100 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — all from a platform refined through years of expert effort.

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