Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Check Updated on: Oct 11, 2026
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- Total Questions: 80
- Updated on: Oct 11, 2026
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- Total Questions: 80
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The PDF version of the SAP Certified Support Associate - Incident Management with SAP BusinessObjects materials is built for convenience: it contains a free demo with plenty of sample questions, it prints cleanly onto paper, and it welcomes your handwritten notes in the margins. Pick up your printed pages a week later, and your C_BOSUP_90 exam review picks up exactly where it left off.
SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Real Exam Qty: | 80 |
| Exam Price: | $520–$670 USD (varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 60% |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding - Incident Management Work Center |
| Topic 2: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - SLA definitions and priority levels - ITIL & SAP support processes |
| Topic 3: Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Communication with customers and SAP support - Reproducing and documenting issues |
| Topic 4: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture |
| Topic 5: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - SAP Notes and knowledge base search - Remote support and diagnostics tools |
C_BOSUP_90 Exam FAQ: Study Smarter, Not Longer
No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes
The C_BOSUP_90 exam contains 80 questions with 180 minutes minutes on the clock. That combination rewards candidates who have rehearsed under realistic conditions — which is exactly what the software simulation version of the NewPassLeader materials is for.
The official outline divides the C_BOSUP_90 exam into weighted domains, including:
- SAP BusinessObjects Architecture & Components (20%)
- SAP Solution Manager Service Desk (25%)
- Troubleshooting & Support Tools (20%)
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects question bank at NewPassLeader is organized around these same objectives, and its clear layout makes the heavily weighted points easy to spot and revisit.
SAP provides these training resources for candidates:
Pair them with structured practice questions and simulation sessions, and you cover both the knowledge and the experience sides of exam preparation.
The passing score is 60% and the exam fee is $520–$670 USD (varies by region). A practical approach: keep running timed practice sets until your results sit comfortably above the passing line, then book your seat.
Because knowing the content and knowing the exam are different skills. The software version of the SAP Certified Support Associate - Incident Management with SAP BusinessObjects materials simulates the real C_BOSUP_90 exam environment, so the interface, timing, and question flow are familiar before you sit the real thing. It is a small rehearsal with an outsized effect — candidates who have experienced the simulation handle exam-day details calmly instead of burning time on surprises.
Registration is handled through the official channels below:
Pick a date that leaves room for at least a few full simulation sessions — that final rehearsal window is where preparation consolidates.
The C_BOSUP_90 exam is the official test for the SAP Certified Support Associate - Incident Management with SAP BusinessObjects certification from SAP, measuring how well you can apply the published exam objectives in realistic scenarios. The credential validates your skills against an industry-recognized standard — and because the exam has its own format and rhythm, materials that combine organized content with realistic simulation prepare you more completely than reading alone.
Three things. First, it starts with a free demo containing plenty of sample questions, so you can taste the C_BOSUP_90 exam content before deciding. Second, the PDF prints cleanly, turning your screen materials into paper you can annotate — notes in the margins keep your memory of key points fresh every time you pick the pages back up. Third, it travels anywhere: no account login, no compatibility worries, just 80 practice questions for the SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam ready whenever you are.
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
- A. Robust Service Level Agreements (SLA)
- B. 7 x 24 root cause analysis
- C. Ramp-up support
- D. SAP system backup
Correct Answer: A,B 🗳️
What are key success factors in message solving? (Choose two)
- A. Work without additional help.
- B. Put yourself in the customer's shoes.
- C. At first, try to guess.
- D. Focus on solving the customer's issue.
Correct Answer: B,D 🗳️
What is recommended communication behavior if a message has a long life cycle?
- A. I am going to be on holiday for two weeks please wait until I get back.
- B. I need to work with my manager to get a plan around how to get a solution.
- C. Sorry for the time taken but I was working on a more important customer's issue.
- D. I am the only person with this skill so it cannot be escalated.
Correct Answer: B 🗳️
How can you setup SAP EarlyWatch Alert?
- A. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
- B. Connecting to SAP Service Marketplace and defining your landscape
- C. Using SMSY transaction to create your logical components first, if this is not already done
- D. Connecting to SAP Service Marketplace and setting up the parameters
Correct Answer: C 🗳️
What is one of the roles of a Partner Services Advisor?
- A. The first point of contact for program and operational queries
- B. Trainer for Support Enablement
- C. Ramp-up assistant for the customer of the SAP PartnerEdge partner
- D. The dedicated point of escalation for level 3 support
Correct Answer: A 🗳️
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