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500-443 Braindumps Real Exam Updated on Apr 13, 2023 with 72 Questions
NEW QUESTION 32
Which
option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
- A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
- B. mapping an IP address to hostname on VXML gateway
- C. no default "mediaserver" in Cisco Unified CVP configuration
- D. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
Answer: B
NEW QUESTION 33
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. which VXML gateway the call is placed in
- B. determines how many digits of the dialed number are significant
- C. external phone number CallerID
- D. agent ACD extension length
Answer: A
NEW QUESTION 34
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. Agent Desktop Ring No Answer time setting
- B. Target Requery in an ICM script queue step
- C. Cisco Unified Communications Manager unattended port setting
- D. CVP transfer timeout timer setting
Answer: A,B
NEW QUESTION 35
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. RTTest
- B. Router Log Viewer
- C. Diagnostic Framework Portico
- D. Script Editor
Answer: B
NEW QUESTION 36
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the C path.
- B. The call that traversed through the D path.
- C. The call that traversed through the A path.
- D. The call that traversed through the B path.
Answer: C
NEW QUESTION 37
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM instance
- B. ICM User Group policy
- C. ICM facility
- D. ICM Organizational Unit
- E. ICM Security policy
- F. ICM agent users
Answer: A,C,D
NEW QUESTION 38
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
- A. Configure default labels for each skill group using the Configuration Manager.
- B. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
- C. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
- D. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
- E. Configure default labels for each dialed number using the Configuration Manager.
- F. Test your scripts to ensure that all routing logic is correct.
Answer: C,D,E
NEW QUESTION 39
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set FetchAudioDelay timeout.
- B. Set mediafetchDelay timeout.
- C. Set FetchAudioMinimum timeout.
- D. Set mediafetchDelay.
Answer: A,C
NEW QUESTION 40
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. ready and login reason codes
- B. desktop layout and conference resources
- C. cluster settings for VOS replication
- D. connections to the CTI OS server and the Administration & Data server database
- E. upload third-party gadgets
- F. workflows and workflow actions
- G. call variable and ECC variable layout
- H. wrap-up reasons and phonebooks
Answer: C,F,G,H
NEW QUESTION 41
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The call type is not mapped to the Cisco Unified ICM script.
- B. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- C. The Cisco Unified CVP server is running on temporary licenses.
- D. The VXML application is not deployed to the CVP servers.
Answer: B
NEW QUESTION 42
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. Courtesy Callback
- B. agent whisper
- C. recording a .wav file
- D. Emergency Contact Center closure
- E. agent greeting
- F. IVR Outbound option
- G. FTP a file
Answer: A,C,G
NEW QUESTION 43
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
- A. Unified CM SIP trunk has RFC2833 DTMF signaling method.
- B. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
- C. Incorrect Mobile Agent codec configured in the PG setup
- D. The mobile agents are using Finesse 9.1(1) as desktop
- E. No MTP resources configured to handle DTMF method mismatch.
Answer: B,E
NEW QUESTION 44
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- D. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
Answer: C
NEW QUESTION 45
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?
- A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- B. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.
- C. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
- D. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
Answer: D
NEW QUESTION 46
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. show replication status
- B. utils dbreplication status
- C. utils replication status
- D. show dbreplication status
Answer: B
NEW QUESTION 47
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
- A. A PG explorer peripheral should be configured with a peripheral ID of 200.
- B. A network VRU should be configured with a label of maximum length 10 digits.
- C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- D. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
- E. A VRU PG peripheral should be configured with a peripheral ID of 5000.
Answer: B,C
NEW QUESTION 48
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
- A. opcs
- B. mds
- C. ccagent
- D. dbagent
Answer: C
NEW QUESTION 49
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- B. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
- C. There is no limit. You can assign as many team-based reason codes as you like.
- D. A total of 100 sign-out reason codes and not ready reason codes.
Answer: B
NEW QUESTION 50
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
- B. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- C. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
- D. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
- E. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
Answer: C
NEW QUESTION 51
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)
- A. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. - B. As an option, set the dial plan with 9191*.
- C. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200. - D. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
- E. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
- F. As an option, set the dial plan with 9292*.
Answer: A,B,D
NEW QUESTION 52
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