Get New 2023 Valid Practice To your 500-443 Exam (Updated 62 Questions)
CCEAAR 500-443 Exam Practice Test Questions Dumps Bundle!
Cisco 500-443 exam covers a wide range of topics related to contact center enterprise solutions, including call routing, reporting and analytics, workforce management, and advanced administration. Candidates must demonstrate their knowledge of Cisco Unified Contact Center Enterprise (UCCE) components, such as the Unified ICM, Cisco Finesse, and Cisco Unified Intelligence Center. They must also have a strong understanding of call routing strategies, including basic and advanced scripting techniques.
NEW QUESTION # 27
Which of the following is a reporting tool available in the Cisco Finesse Desktop?
- A. Cisco Unified Communications Manager (CUCM)
- B. Cisco RTMT (Real-Time Monitoring Tool)
- C. Cisco Unified Intelligence Center (CUIC)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
Answer: C
Explanation:
Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. is a reporting tool available in the Cisco Finesse Desktop. It allows agents to monitor their own performance and identify areas for improvement.
NEW QUESTION # 28
What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE. Service Control Center in UCCE?
- A. To handle incoming customer interactions
- B. To monitor and manage UCCE system services and application instances
- C. To manage and control the UCCE system components
- D. To provide real-time statistics on call center performance
Answer: B
NEW QUESTION # 29
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Route Processor in UCCE?
- A. To handle incoming customer interactions
- B. To route incoming calls to the appropriate destination based on customer data and agent availability
- C. To manage and control the UCCE system components
- D. To provide real-time statistics on call center performance
Answer: B
Explanation:
To route incoming calls to the appropriate destination based on customer data and agent availability.
The Cisco Unified Contact Center Enterprise (UCCE. Route Processor is a component of the UCCE system that routes incoming calls to the appropriate destination based on customer data and agent availability.
It provides tools for managing and controlling call routing activity, as well as analyzing call center performance.
NEW QUESTION # 30
Which three rules apply when configuring agent teams? (Choose three.)
- A. An agent team can have only one primary supervisor.
- B. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- C. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- D. An agent team can have multiple primary supervisors.
- E. An agent can be a member of multiple agent teams.
- F. An agent team can have multiple primary supervisors but can only be a member of one teams.
- G. An agent team can have only one primary supervisor but can be a member of multiple teams.
- H. An agent can be a member of only one agent team.
Answer: A,B,H
NEW QUESTION # 31
What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?
- A. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller
- B. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.
- C. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not
- D. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.
Answer: D
Explanation:
A distinction between Packaged CCE and Unified CCE, specifically regarding call transfers, is that transfers that require Service Provider interaction via the NIC are supported by a PCCE Deployment in a 2K deployment model only. This means that PCCE can only support pre-routing call flows with NIC in a limited scale, while UCCE can support pre-routing call flows with NIC in any deployment model. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101
NEW QUESTION # 32
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?
- A. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- B. MAC address of the phone not associated with PG user.
- C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- D. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- E. Phone Join Across Lines feature is enabled.
Answer: D
NEW QUESTION # 33
Which of the following are key components of the UCCE Media Routing Domain? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise (UCCE)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Customer Voice Portal (CVP)
Answer: B,C,D
NEW QUESTION # 34
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Menu & Get Digits
- B. Play Media & Get Speech
- C. Menu & Play Media
- D. Get Speech & Menu
Answer: A,D
NEW QUESTION # 35
What is the purpose of Cisco Unified Intelligence Center (CUIC. in UCCE?
- A. To troubleshoot database connectivity issues in UCCE
- B. To configure media routing in UCCE
- C. To create and customize reports in UCCE
- D. To configure and manage agents and skill groups in UCCE
Answer: C
NEW QUESTION # 36
Which of the following tools can be used to troubleshoot common UCCE issues related to media routing? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- C. RTMT (Real-Time Monitoring Tool)
- D. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
Answer: B,C,D
NEW QUESTION # 37
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?
- A. dumplog rtr <options..>
- B. showlogs rtr <options..>
- C. dumplog router <options..>
- D. viewlogs rtr <options..>
Answer: A
NEW QUESTION # 38
Which of the following tools can be used to troubleshoot common UCCE issues related to call control?
(Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco RTMT (Real-Time Monitoring Tool)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
Answer: C
Explanation:
Cisco Unified Communications Manager (CUCM) and D. Cisco RTMT (Real-Time Monitoring Tool). The Cisco Unified Communications Manager (CUCM) can be used to troubleshoot UCCE issues related to call control by providing tools to view and analyze call routing and signaling activity. The Cisco RTMT (Real- Time Monitoring Tool) can be used to monitor call activity and troubleshoot issues related to call quality and call control.
NEW QUESTION # 39
Which of the following are key components of the UCCE Reporting Domain? (Select all that apply)
- A. UCCE Database Cluster
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco Finesse desktop
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
Answer: A,B
NEW QUESTION # 40
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. agent device, network VRU, ringtone, survivability
- B. agent device, CUCM VRU, ringtone, survivability
- C. ICM dialed number plan, network VRU, ringtone, error
- D. agent device, network VRU, ringtone, error
- E. ICM dialed number, network VRU, ring back, error
Answer: D
NEW QUESTION # 41
A report definition user is trying to delete an existing definition but fails. What is the cause?
- A. The Report Definition has an incorrect Data Source configured.
- B. Another user is editing the report at the same time.
- C. The Report Definition is being used with an existing report.
- D. The user does not have Read permission for this definition.
Answer: C
Explanation:
D The user fails to delete an existing definition because the Report Definition is being used with an existing report. This means that the report definition cannot be deleted unless all the reports that use it are deleted first. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 15
NEW QUESTION # 42
How is Mobile Agent implemented?
- A. iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
- B. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
- C. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
- D. Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected
Answer: D
Explanation:
Mobile Agent is implemented by using Remote CTI Port DN which is used by the agent at home and is where callers are routed when this agent is selected. This allows CVP to transfer calls from VRU leg to agent leg using nailed connection mode. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 27
NEW QUESTION # 43
What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA. tool?
- A. To create and customize reports in UCCE
- B. To troubleshoot database connectivity issues in UCCE
- C. To configure media routing in UCCE
- D. To configure and manage agents and skill groups in UCCE
Answer: D
NEW QUESTION # 44
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To prepare for the Cisco 500-443 exam, candidates should have a solid understanding of contact center enterprise solutions and related technologies. They should also have experience working in contact center environments and be familiar with the tools and techniques used to manage and report on contact center performance. A range of study resources are available to help candidates prepare for the exam, including study guides, practice exams, and online training courses.
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