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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

A) Import the list as new Leads and map the Campaign during import.
B) Import the prospects as Contacts and assign them to Accounts.
C) Import the list as new Leads and update the Lead Source to "Purchased Lead".

2. Cloud Kicks wants to enable sales reps to view an individual team member's split percentage when the split percentage is less than 100% of the revenue amount.
Which attribution method should the consultant recommend?

A) Opportunity Percentage Split
B) Opportunity Amount Split
C) Opportunity Overlay Split

3. Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?

A) Enable both Einstein features In production.
B) Run the Einstein Readiness Assessor in a sandbox.
C) Enable Einstein Activity Capture In a developer org.

4. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?

A) Create a custom report based on Lightning Exit By Page Metrics.
B) Install the Salesforce Adoption Dashboards package from AppExchange.
C) Create a custom report based on Lightning Usage By Browser Metrics.

5. Access to Opportunities at Cloud Kicks should be restricted.
Sales users should only have access to two categories of Opportunities:
* Opportunities they own
* Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?

A) Set organization-wide defaults for Accounts and Opportunities to Private.
B) Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.
C) Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.

Solutions: