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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week.
What should a consultant do in response to this news?

A) Update the project plan and communicate it to stakeholders.
B) Ask the client to sign off on requirements and start the Build phase.
C) Use the downtime to develop User Acceptance Testing (UAT) scripts.

2. Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them.
Which functionality should the consultant recommend?

A) Develop a new Sales Console app including opportunities.
B) Create a dashboard with reports on My Opportunities.
C) Select the Split View option from the My Opportunities list view.

3. A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.
Which action should the consultant take first to ensure a smooth rollout for the sales team?

A) Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
B) Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
C) Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

4. Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts.
Which configuration allows for this setup?

A) Create a custom object between the Account object and Contact object.
B) Set up lookup fields on the Contact object for multiple accounts.
C) Enable users to relate a contact to multiple accounts in Setup.

5. As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities.
Which approach should the consultant recommend to meet this requirement?

A) Update the profile with the Manage Territory permission.
B) Use default Sales Territories to assign any active territory to the opportunity.
C) Enable sharing access to the Account to assign any active territory to opportunities.

Solutions: