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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Punkte würde eine umfassende Problemüberprüfung untersuchen?
1.Dinge die richtig gemacht wurden
2.Dinge die falsch gemacht wurden
3.Wie vermeide ich ein erneutes Auftreten?
Was könnte in Zukunft besser gemacht werden?

A) Alle oben genannten
B) nur 1, 2 und 4
C) nur 2 und 3
D) nur 1

2. Wer ist verantwortlich für die Definition von Key Performance Indicators für das Change Management?

A) Der Change Advisory Board (CAB)
B) Der Continuous Service Improvement Manager
C) Der Service-Besitzer
D) Der Eigentümer des Änderungsverwaltungsprozesses

3. Welche der folgenden Vorteile hat die Verwendung öffentlicher Frameworks und Standards NICHT?

A) Sie werden in einer Vielzahl von Umgebungen validiert, wodurch sie robuster werden
B) Sie sind immer kostenlos und können schnell implementiert werden
C) Sie erleichtern die Zusammenarbeit zwischen Organisationen, indem sie eine gemeinsame Sprache verwenden
D) Es ist wahrscheinlicher, dass das Wissen über öffentliche Rahmenbedingungen weit verbreitet ist

4. Welcher der folgenden Typen wird im Service Operation-Volume von ITIL NICHT als Service Desk-Typ erkannt?

A) Zentralisiert
B) Virtuell
C) Lokal
D) Ganzheitlich

5. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung von Versionen, Attributen und Beziehungen in Bezug auf Komponenten der IT-Infrastruktur verantwortlich?

A) Incident Management
B) Service Level Management
C) Änderungsmanagement
D) Service Asset- und Konfigurationsmanagement

Solutions: