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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist KEIN Ziel des Änderungsmanagementprozesses?

A) Um sicherzustellen, dass die Auswirkungen von Änderungen besser verstanden werden
B) Bereitstellung und Verwaltung von IT-Services auf vereinbarten Ebenen für Geschäftsbenutzer
C) Um sicherzustellen, dass alle Änderungen an Service Assets und Configuration Items (CIs) im Configuration Management System (CMS) aufgezeichnet werden.
D) Sicherstellen, dass standardisierte Methoden und Verfahren zur effizienten und raschen Bearbeitung von Änderungen verwendet werden

2. Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?

A) Service Level Agreements (SLAs)
B) Verträge mit Dritten
C) Operational Level Agreements (OLAs)
D) Das Serviceportfolio

3. Welche der folgenden Aussagen beschreibt den Beitrag von Service Operation zur Wertschöpfung des Unternehmens?

A) Die Kosten des Service werden entworfen, vorhergesagt und validiert
B) Der Servicewert wird von den Kunden tatsächlich gesehen
C) Servicewert wird modelliert
D) Optimierungsmaßnahmen werden identifiziert

4. Wann sollten Tests für einen neuen Dienst entworfen werden?

A) Bevor der Dienst erstellt wird
B) Nachdem der Service entworfen wurde, bevor der Service an Service Transition übergeben wird
C) Im Rahmen des Serviceübergangs
D) Zur gleichen Zeit, in der der Dienst entworfen wurde

5. Welche Bereiche des Service Managements können von der Automatisierung profitieren?
1. Design und Modellierung
2. Berichterstattung
3. Mustererkennung und -analyse
4. Erfassung und Überwachung

A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) nur 2, 3 und 4

Solutions: