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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Printing Portfolio- HP LaserJet and InkJet product families
  • 1. Business printing use cases
    • 2. Key features and positioning
      - Print solutions and services
      • 1. Managed Print Services (MPS)
        • 2. Security and workflow solutions
          Topic 2: Services, Support, and Lifecycle- Warranty and support services
          • 1. Care Pack services
            • 2. Device lifecycle management
              - Security and manageability
              • 1. Endpoint security features
                • 2. Device management tools
                  Topic 3: HP Personal Systems (PS) Hardware- Workstations and desktops
                  • 1. Configuration options
                    • 2. Use cases and segmentation
                      - Commercial PCs and notebooks
                      • 1. Performance and security features
                        • 2. Elite and Pro series positioning
                          Topic 4: Sales Strategy and Value Positioning- Competitive differentiation
                          • 1. HP vs competitors positioning
                            • 2. Total cost of ownership (TCO)
                              - Solution-based selling
                              • 1. Industry-specific solutions
                                • 2. Customer needs analysis

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  1. How can you find out your customer pain points?

                                  A) by selling them the lowest cost products
                                  B) by letting your customer talk about their current printing and/or personal systems set up
                                  C) by getting them to log onto hppainpoint.com and answer a questionnaire
                                  D) by sending them a HP Pain Point Fact Sheet (PPFS)


                                  2. Which software platforms represent key ISV partners used in typical workstation applications?

                                  A) Autodesk. Adobe, and ANSYS
                                  B) LANDesk, Tivoli, and Arc serve
                                  C) Microsoft, Oracle, and Sybase
                                  D) Sage, PeopleSoft, and Apache


                                  3. Which outcome can be achieved through proactive management of PCs and personal tablets?

                                  A) a reduction in security level
                                  B) a reduction in help-desk calls
                                  C) an ability to share files
                                  D) an increase in knowledge of user location


                                  4. How much pressure is the display enclosure on the HP ZBook mobile workstation designed to withstand?

                                  A) 45 kg/100 lbs
                                  B) 136 kg/300 lbs
                                  C) 91 kg/200 lbs
                                  D) 181 kg/400 lbs


                                  5. For which reason is the lack of portability a significant advantage for desktop PCs?

                                  A) Flexibility
                                  B) Security
                                  C) High performance
                                  D) Low TCO


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: B

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