Practice Public-Sector-Solutions Questions With Certification guide Q&A from Training Expert NewPassLeader
Free Salesforce Public-Sector-Solutions Test Practice Test Questions Exam Dumps
NEW QUESTION # 14
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
- A. Utilize the "Funding Program" object to capture the details
- B. Utilize the "Funding Request" object to capture the details
- C. Utilize the Funding Program Request'' object to capture the details
- D. Utilize the "Business Licence Application" object to capture the details
Answer: B
Explanation:
Explanation
The "Funding Request" object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The "Funding Request" object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The "Funding Request" object can store information such as the funding program, the funding amount, the funding status, the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htm&type=5&language=en_US
NEW QUESTION # 15
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Answer: D
Explanation:
Explanation
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 16
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
- A. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
- B. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
- C. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
- D. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
Answer: C
Explanation:
Explanation
Creating a Screen Flow or creating a new Action are two possible approaches for creating a better user experience when creating a Visit. A Screen Flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen Flow can have the required fields to create a Visit record and it can be launched by a button on the page layout. An Action is a type of button that can perform tasks such as creating or updating records. An Action can have Predefined Field Values that can automatically populate fields when creating a Visit record. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_visits.htm&type=5&language=en_US
NEW QUESTION # 17
A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
- A. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
- B. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
- C. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
- D. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
Answer: A
Explanation:
Explanation
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce.
Reference:https://help.salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5
NEW QUESTION # 18
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?
- A. Business Rules Engine
- B. Action Plans
- C. Data Raptors
- D. OmniStudio
Answer: B
Explanation:
Explanation
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspec
NEW QUESTION # 19
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Regulatory Code Assessment Indicator junction object
- B. Use the Assessment Indicator Regulatory Code junction object
- C. Create a master-detail relationship between Regulatory Code and Assessment Indicator
- D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap
Answer: B
Explanation:
Explanation
The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes.
This allows the PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can reference.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-com
NEW QUESTION # 20
A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.
Which public sector tools should be leveraged tor this use case?
- A. Application form using Omniscripts and embed the license fee logic using triggered flows
- B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
- C. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process
- D. Application form using Omniscripts and embed the license fee logic using integration procedures
Answer: C
Explanation:
Explanation
Application form using OmniScripts and embedding the Business Rules Engine to derive the license fee in the process is a way to automate the license fee calculation for small businesses based on multiple parameters using Public Sector Solutions tools. OmniScripts are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Business Rules Engine (BRE) is a feature of Public Sector Solutions that can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. OmniScripts can embed the Business Rules Engine to derive the license fee in the process based on multiple parameters, such as revenue, industry type, etc. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_omniscript.htm&type=5&language=en_UShttps:
NEW QUESTION # 21
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?
- A. Select the Help Center Experience Site template, and customize the theme.
- B. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
- C. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
- D. Select the Licenses and Permits Experience Site template, and customize the theme.
Answer: A,D
Explanation:
Explanation
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files.
The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experi
NEW QUESTION # 22
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
- A. DataRaptor
- B. Integration Procedure
- C. OmniScript
- D. FlexCard
Answer: C
Explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 23
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?
- A. Emergency Response for Public Sector
- B. Community Response for Public Sector
- C. Volunteer Management for Community
- D. Public Sector for Community
Answer: C
Explanation:
Explanation
Volunteer Management for Community is a Permission Set License that can be assigned to a volunteer to allow them to sign up for volunteer projects. Volunteer Management for Community is a feature of Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It allows public sector agencies to create and manage volunteer projects and opportunities, and enable volunteers to sign up and track their hours. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&language=en
NEW QUESTION # 24
What 2 core Salesforce Clouds is Public Sector Solutions based on?
- A. Experience Cloud
- B. Marketing Cloud
- C. Service Cloud
- D. Admin
Answer: A,C
Explanation:
Explanation
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 25
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
- A. Expression Sets
- B. Decision Tree
- C. Decision Table
- D. Decision Matrix
- E. Expression Maps
Answer: A,C,D
Explanation:
Explanation
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm&type=5&language=en_US
NEW QUESTION # 26
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Action Plans on Cases and Permits
- B. Configure Inspections and Visits
- C. Set up Business Rules Engine (BRE) to determine Complaint validity.
- D. Link Cases to Permits
- E. Link Inspections and Visits to Permit Applications
Answer: A,B,E
Explanation:
Explanation
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-
NEW QUESTION # 27
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
- A. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
- B. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
- C. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
- D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
Answer: D
Explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.
Reference:https://trailhead.salesforce.com/content/learn/modules/dynamic-assessments-with-public-sector-soluti
NEW QUESTION # 28
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?
- A. Field Audit Trail
- B. Event Monitoring
- C. Platform Encryption
- D. Setup Audit Trail
Answer: A,C
Explanation:
Explanation
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with
NEW QUESTION # 29
Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
- A. Leverage prebuilt Emergency Service Request flow.
- B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
- C. Build a digital experience site using the Help Center template based on the agency's requirement
- D. Build a digital experience site using pre-configured emergency response management (ERM) specific template
Answer: A,D
Explanation:
Explanation
Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information.
The ERM specific template is a prebuilt template thatcomes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specific template.
It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&la
NEW QUESTION # 30
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the Omnistudio Package?
- A. Enable Assets
- B. Ensure the email deliverability access level is set to "All email"
- C. Enable Orders
- D. Enable Person Accounts
- E. Confirm browser settings meet published minimum requirements
Answer: A,B,D
Explanation:
Explanation
Enabling Assets, enabling Person Accounts, and ensuring the email deliverability access level is set to "All email" are three tasks that must be completed or checked before installing the Omnistudio Package. Assets are records that represent products or services sold to customers. Assets must be enabled to use some features of Omnistudio, such as FlexCards or DataRaptors. Person Accounts are records that store information about individual people who are not associated with a business account. Person Accounts must be enabled to use some features of Omnistudio, such as OmniScripts or DataPacks. Email deliverability access level determines what types of email can be sent from Salesforce. The email deliverability access level must be set to "All email" to install Omnistudio Package successfully.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_omnistudio.htm&type=5&language=e
NEW QUESTION # 31
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
- A. Recommend using PSS with the Outbound Funds Module.
- B. Recommend using PSS with the Grants Management product.
- C. Recommend using PSS with FinancialForce Accounting.
- D. Recommend using PSS with the Nonprofit Success Pack.
Answer: A,B
Explanation:
Explanation
The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-w
NEW QUESTION # 32
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
- A. Scope, Tools and Cost
- B. Workshops, Schedule and Cost
- C. Scope, Resources and Cost
- D. Scope, Schedule and Cost
Answer: D
Explanation:
Explanation
Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&langua
NEW QUESTION # 33
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