[Oct 21, 2021] CIS-ITSM Practice Exam Dumps - 99% Marks In ServiceNow Exam
Updated Verified CIS-ITSM Q&As - Pass Guarantee or Full Refund
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Service Portal Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Mobile Development Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- Knowledge Management Implementation (On-demand)
- ServiceNow Platform Implementation (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Fundamentals (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Major Incident Management (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
NEW QUESTION 239
A company has code to update a Request and Request Lines and make a callout to their external ERP system's REST endpoint with the updated records.
The CalloutUtil.makeRestCallout fails with a "You have uncommitted work pending. Please commit or rollback before calling out" error.
What should be done to address the problem?
- A. Change the CalloutUtil.makeRestCallout to an @InvocableMethod method.
- B. Change the CalloutUtil.makeRestCallout to an @future method.
- C. Remove the Database.setSavepoint and Database.rollback.
- D. Move the CalloutUtil.makeRestCallout method call below the catch block.
Answer: B
NEW QUESTION 240
The VEditor is a formatter that shows variables entered in the catalog item form.
- A. False
- B. True
Answer: B
NEW QUESTION 241
Which of the following links can be used in order to customize the Caller sys_popup view in the incident form?
- A. https://<<your instance name>>.service-now.com/user.do?sysparm_view=sys_popup
- B. https://<<your instance name>>.service-now.com/caller.do?sysparm_view=sys_popup
- C. https://<<your instance name>>.service-now.com/sys_user.do?sysparm_view=sys_popup
- D. https://<<your instance name>>.service-now.com/incident.do?sysparm_view=sys_popup
Answer: C
NEW QUESTION 242
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.
- A. False
- B. True
Answer: A
Explanation:
This data is used for conflict detection and risk assessment.
NEW QUESTION 243
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 244
Catalog item can appear only in one category.
- A. False
- B. True
Answer: A
Explanation:
Explanation
A catalog item can be associated with more than one category.
NEW QUESTION 245
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Create a Workflow on Opportunity.
- B. Build a Flow on Opportunity.
- C. Build a Process on Opportunity.
- D. Use an Apex Trigger on Opportunity.
Answer: D
NEW QUESTION 246
Which of the following roles can delete a CAB definition?
- A. None of the listed answers
- B. change_manager
- C. itil_admin
- D. cab_manager
Answer: A
Explanation:
Explanation/Reference:
Explanation:
Only system admin can delete CAB Definitions.
NEW QUESTION 247
When documenting requirements, it is important to include the customer preferred designed choices.
- A. False
- B. True
Answer: A
Explanation:
It is not recommended to include design choices in the requirements documents.
NEW QUESTION 248
What is the relationship between User table and Location table?
- A. One-to-many (one location can be assigned to many users)
- B. Many-to-many
- C. One-to-one
- D. One-to-many (one user can have many locations)
Answer: A
Explanation:
Explanation
A user can have only one location, but the same location can be used for many users.
NEW QUESTION 249
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. UI Page
- B. HTML
- C. IP Address
- D. Lookup Select Box
- E. Label
- F. Container Start
Answer: A,B,E,F
NEW QUESTION 250
Which of the following are valid problem states? (Choose all that apply.)
- A. Canceled
- B. Fix in progress
- C. Pending
- D. New
- E. On Hold
Answer: B,D
NEW QUESTION 251
How to customize the fields that appear when a user hovers over the reference icon?
- A. Add a new record in the Reference Popup table and configure the variables.
- B. Modify "ref_ac_column" attribute for the field.
- C. Create sys_popup view.
- D. Modify "ref_contributions" attribute for the field.
Answer: C
NEW QUESTION 252
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Closed.
- B. When state changes to Review.
- C. When state changes to Implement.
- D. Actual End Date is never auto-populated. It should be set manually.
Answer: B
NEW QUESTION 253
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
- B. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- C. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
- D. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
Answer: A,B
Explanation:
Explanation/Reference:
NEW QUESTION 254
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?
- A. Delete
- B. View All
- C. Read and Edit
- D. Merge
Answer: B
NEW QUESTION 255
In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)
- A. Awaiting Info
- B. On Hold
- C. Canceled
- D. New
- E. Open
Answer: B,C,D
Explanation:
In the baseline instance, the instant states are: New, In Progress, Resolved, Closed, On Hold, Canceled.
NEW QUESTION 256
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team.
When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
- A. Assignment rules and approval processes
- B. Assignment rules, approval processes, and workflow rules
- C. Assignment rules, auto-response rules, and workflow rules
- D. Assignment rules and workflow rules
Answer: B
NEW QUESTION 257
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