Latest [Nov 09, 2021] Genesys GCP-GC-IMP Exam Practice Test To Gain Brilliante Result
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NEW QUESTION 13
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- C. Knowledge base features, such as FAQs and Communities.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Answer: C
NEW QUESTION 14
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 15
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Notifications can be turned off per room.
- B. There is a maximum of 50 users to a room.
- C. Administrators assign people to rooms.
- D. You must have the room_user permission to use rooms.
Answer: A
NEW QUESTION 16
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings
Answer: A
NEW QUESTION 17
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. SIP phone trunk
- B. External trunk
- C. Network interface trunk
- D. WebRTC phone trunk
Answer: A
NEW QUESTION 18
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 19
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 20
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The phone model
- C. The phone name
- D. The Base Settings
Answer: D
NEW QUESTION 21
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add meaningful tags to the document.
- B. Add a priority of "high" to this document.
- C. Number the documents in such a way that this one appears at the top of the list.
- D. Make sure you name the document in a way that is easy to search for.
Answer: A
NEW QUESTION 22
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the .NET Client.
- B. Use the built-in Dialpad.
- C. Use the Make Call button.
- D. Use the Call History.
Answer: B,D
NEW QUESTION 23
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Application Services
- C. Public Interface Services
- D. Core Services
Answer: D
NEW QUESTION 24
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. User
- C. Supervisor
- D. admin
Answer: D
NEW QUESTION 25
You must work closely with before completing configurations for external SIP trunks.
- A. Your carrier
- B. Genesys
- C. The Resource Center
- D. Your designated contact
Answer: A
NEW QUESTION 26
Select the Access level permission types for workspace membership. (Choose three.)
- A. Contributor
- B. Write Only
- C. Collaborator
- D. Full Access
- E. Read Only
- F. Partial
Answer: A,D,E
NEW QUESTION 27
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Create a role for former users and add the user to that role.
- B. Reset the user's password.
- C. Rename the user account.
- D. Set the user to Inactive for 30 days, then delete the user account.
Answer: D
NEW QUESTION 28
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