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SAP C-FSM-2211 Exam Syllabus Topics:
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NEW QUESTION # 47
Which of the following is a mandatory field when you create a Smartform template?
- A. Description
- B. Version
- C. Label
- D. Category
Answer: D
NEW QUESTION # 48
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?
- A. Master Data
- B. Planning and Dispatching
- C. Administration
- D. Smartforms and Feedback
Answer: D
NEW QUESTION # 49
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Assign Technicians
- B. Update contacts
- C. Approve Efforts
- D. Create Equipment
Answer: A,C
NEW QUESTION # 50
Which scenarios can you cover within the SAP S/4HANA solution portfolio? Note: There are 2 correct answers to this question.
- A. In-house repair
- B. Service fulfillment
- C. Contact center
- D. Self-service
Answer: A,D
NEW QUESTION # 51
What are some of the main security characteristics of the SAP Field Service Management mobile app? Note:
There are 2 correct answers to this question.
- A. OAuth token for login-free access
- B. Advanced perimeter security
- C. Full backup protection of customer data
- D. SSL-secured communication
Answer: C,D
NEW QUESTION # 52
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Automated scheduling
- B. Customer self-service
- C. Service level agreement
- D. Ticket routing rules
Answer: A,B
NEW QUESTION # 53
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?
- A. CoreSystems.CoresystemsFSM.Mobile
- B. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
- C. PushNotifications.ActivityChanges.En
- D. CoresSystems.Mobile.ApprovedEffortsModificationAIlowed
Answer: D
NEW QUESTION # 54
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define Moment set
- B. Define value mapping for product types
- C. Setup IFIows in CPI
- D. Configure workflow step
Answer: B,C
NEW QUESTION # 55
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question.
- A. Description
- B. Language
- C. State
- D. Revision
Answer: B,C
NEW QUESTION # 56
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.
- A. Business rules
- B. Password policy
- C. Screen configurations
- D. User groups
Answer: A,C
NEW QUESTION # 57
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.
- A. By type
- B. By territory
- C. By skill
- D. By group
Answer: A,C
NEW QUESTION # 58
What object corresponds to the service call in ERP? Choose the correct answer
- A. Service Contract
- B. Sales Order
- C. Service Order
- D. Quotation
Answer: C
NEW QUESTION # 59
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.
- A. Checkout Report
- B. Smartform
- C. Business Partner
- D. Service Call
Answer: A,B
NEW QUESTION # 60
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Ticket Routing rules
- B. Service Level Agreement
- C. Mobile-Self Service
- D. Automated Scheduling
Answer: C,D
NEW QUESTION # 61
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- C. Smart forms help you structure your service processes
- D. QR code scanning helps you to easily identify the affected Appliance
Answer: B,D
NEW QUESTION # 62
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.
- A. Booking material for a specific service call and defined location
- B. Organizing spare parts to be taken to the physical location of the job
- C. Reserving material that has already been used for previous services
- D. Defining which material the customer needs to purchase before the technician can start the work
Answer: A,B
NEW QUESTION # 63
Which functionality is possible when the Smartform template is set to Translation status?
- A. The template can be exported in XML format.
- B. The template can be edited.
- C. The template can be assigned to an activity.
- D. The template can be assigned to an equipment.
Answer: A,B
NEW QUESTION # 64
Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.
- A. WORKTIME
- B. ACTIVITY
- C. MILEAGE
- D. EXPENSE
Answer: C,D
NEW QUESTION # 65
As a technician, you want to record expenses. Which There are 3 correct answers to this question.
- A. Equipment
- B. Service call
- C. Activity
- D. Business partner
- E. Purchase order
Answer: B,C,D
NEW QUESTION # 66
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