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NEW QUESTION # 14
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Employee 360
- C. Customer 360
- D. PESTLE analysis
Answer: C
NEW QUESTION # 15
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. A digital task force should be appointed to define and Implement me programme
- D. The organization's governing body should define and implement the programme
Answer: C
NEW QUESTION # 16
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the technology upgrade, and another for the remaining Initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create one single business case that provides justification for all three initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: A
NEW QUESTION # 17
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined by the executive leader and communicated to me divisions
Answer: B
NEW QUESTION # 18
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Digital transformation
- C. Employee 360
- D. PESTLE analysis
Answer: B
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 19
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Linked processes and practices to value creation
- B. Management of staff skills and competence
- C. Management of threats and opportunities
- D. Improved use of automation
Answer: B
NEW QUESTION # 20
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. How do we get to where we want to be?
- C. How can we improve operational efficiencies?
- D. What markets do we serve?
Answer: D
NEW QUESTION # 21
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Provide additional funding via the research and development budget
- C. Switch 10 funding teams and value streams
- D. Provide additional funding lo development and operations
Answer: C
NEW QUESTION # 22
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Complex automation
- B. Intelligent automation
- C. Simple automation
- D. Technology replacement modernization
Answer: C
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 23
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Establish long-term contracts with fixed prices to help secure future Income
- B. Adjust competitive prices for the market and competition
- C. Ensure service costs are clear to the consumers to help regulate prices
- D. Adopt a short-term Increase in the pricing and margins
Answer: B
Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
NEW QUESTION # 24
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Operational technology
- C. Organizational disruption
- D. Digital transformation
Answer: D
NEW QUESTION # 25
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: C
NEW QUESTION # 26
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one single business case that provides justification for all three initiatives
Answer: A
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 27
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Establish long-term contracts with fixed prices to help secure future Income
- B. Adjust competitive prices for the market and competition
- C. Ensure service costs are clear to the consumers to help regulate prices
- D. Adopt a short-term Increase in the pricing and margins
Answer: B
NEW QUESTION # 28
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Uninterrupted delivery
- B. Organizational resilience
- C. Sourcing strategy
- D. Technology replacement modernization
Answer: C
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 29
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: C
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 30
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Market relevance supported by ecosystem disruption
- C. Customer and market relevance supported by operational excellence
- D. Ecosystem disruption supported by operational excellence
Answer: C
NEW QUESTION # 31
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. How do we get to where we want to be?
- C. How can we improve operational efficiencies?
- D. What markets do we serve?
Answer: D
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 32
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- D. Shareholder will receive Improve dividends from increased proms without significant Investment
Answer: A
NEW QUESTION # 33
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Complex automation
- B. Intelligent automation
- C. Simple automation
- D. Technology replacement modernization
Answer: C
NEW QUESTION # 34
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Tallor strategic communications to the stakeholders preferences
- B. Ensure there is one common communication channel for the strategy
- C. Utilize metrics to ensure stall comply with the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: A
NEW QUESTION # 35
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The PeopleCert ITIL-4-DITS exam is a valuable credential for IT professionals who want to demonstrate their expertise in developing and implementing digital and IT strategies. The certification is recognized globally and is considered an essential requirement for IT leaders who want to advance their careers. Candidates can prepare for the exam by taking accredited training courses, studying the official ITIL 4 Leader: Digital & IT Strategy publication, and practicing sample exam questions.
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