GCX-ARC PDF Dumps Real 2024 Recently Updated Questions
Released Genesys GCX-ARC Updated Questions PDF
Genesys is a leading provider of customer experience and contact center solutions. Its innovative products and services help organizations around the world to build stronger relationships with their customers. One of the key offerings from Genesys is the Genesys Cloud CX, a cloud-based platform that enables businesses to deliver exceptional customer experiences across all channels. To ensure that its customers get the most out of this platform, Genesys has introduced the GCX-ARC certification exam.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is designed for professionals who want to showcase their expertise in the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is intended for architects who have extensive knowledge of Genesys Cloud CX and can design, configure, and implement the platform to meet the unique needs of their organization.
By earning the Genesys GCX-ARC certification, professionals can demonstrate their proficiency in architecting and implementing Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification is recognized by employers and clients worldwide, which can lead to career advancement and higher salaries. Additionally, certified professionals can gain access to exclusive resources, training, and networking opportunities, which can further enhance their skills and knowledge.
NEW QUESTION # 32
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. No Limit
- B. 25%
- C. 50%
- D. 100%
Answer: D
NEW QUESTION # 33
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Avant
- B. Internet Explorer
- C. Firefox
- D. Safari
- E. Chrome
- F. Opera
Answer: C,E
NEW QUESTION # 34
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Data Table Lookup
- B. Set Flow Outcome
- C. Collect Input
- D. Call Back
- E. Call Data Action
- F. Get Participant Data
Answer: A,B,C,E
NEW QUESTION # 35
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 36
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Secure
- C. Outbound
- D. Inbound
Answer: D
NEW QUESTION # 37
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Hourly
- B. Yearly
- C. Weekly
- D. Monthly
- E. Quarterly
- F. Daily
Answer: B,C,D,F
NEW QUESTION # 38
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 39
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The length of time that an agent may spend on each media type
- B. The maximum capacity that an agent may handle simultaneously for each supported media type
- C. The after call work time for each media type
- D. The number of different media types that an agent may handle simultaneously
- E. The media types that can interrupt current interactions that an agent is handling
Answer: B,D,E
NEW QUESTION # 40
To route an incoming call based on the current time, _____ is the best method.
- A. Callable time sets
- B. Call route
- C. Scheduling
- D. Inbound call flow
Answer: B
NEW QUESTION # 41
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Company Directory speech recognition
- B. Complete match timeout
- C. Incomplete match timeout
- D. Enable speech recognition for the entire flow
Answer: A
NEW QUESTION # 42
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
Answer: B
NEW QUESTION # 43
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 44
Which definition matches the After Call Work option Optional?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: D
NEW QUESTION # 45
Architect supplies a built-in _______________ flow.
- A. Secure Call
- B. Outbound Call
- C. Inbound Call
- D. In-Queue Call
Answer: D
NEW QUESTION # 46
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Campaign Management
- B. Outbound Campaigns
- C. Schedules
- D. Scripts
Answer: B
NEW QUESTION # 47
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. MakeEmailAddress()
- B. EmailAddressLocalPart()
- C. EmailAddressDomain()
- D. EmailAddressDomainPart()
Answer: D
NEW QUESTION # 48
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 49
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. DTMF
- B. Telephony
- C. CRM
- D. IVR
Answer: D
NEW QUESTION # 50
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Minutes
- B. Milliseconds
- C. Microseconds
- D. Seconds
- E. Hours
Answer: A,D
NEW QUESTION # 51
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Wrap-up Codes
- B. Account Codes
- C. Status
- D. Resolution Codes
Answer: A
NEW QUESTION # 52
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome/en-us
- B. prompt user Welcome/en-us
- C. prompt_user_Welcome_en-us
- D. prompt user Welcome_en-us
Answer: C
NEW QUESTION # 53
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.IsTest
- B. Flow.Version
- C. Flow.IsDebug
Answer: C
NEW QUESTION # 54
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- C. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- D. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
Answer: C
NEW QUESTION # 55
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the data tables feature for advertising the product.
- B. Use the directory feature for advertising the product.
- C. Use an outbound campaign to promote the product.
- D. Use the prompt feature to play the product details every time customer dials your contact center.
Answer: C,D
NEW QUESTION # 56
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Guide (New 2024) Actual Genesys GCX-ARC Exam Questions: https://drive.google.com/open?id=1VRZCx7gj2LpEUmuZzdepYpjn_GOY8R3m