Apr-2023 Avaya 3312 Actual Questions and Braindumps
3312 Dumps To Pass Avaya Exam in 24 Hours - NewPassLeader
NEW QUESTION # 24
You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Formulas
- B. Threshold Classes
- C. Call Presentation Classes
- D. Global Settings
Answer: C
NEW QUESTION # 25
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.
- A. The Local View can be launched as a stand-alone option from an executable on a user's machine.
- B. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
- C. Application Manager Data added to the Local View is automatically updated in the Contact Center View.
- D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
- E. The Local View can be populated with Contact Center View data.
Answer: A,B,E
NEW QUESTION # 26
A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
- A. Delete a supervisor.
- B. Add a skillset to a script.
- C. Schedule an Agent to Skillset assignment.
- D. Create a new skillsets.
Answer: D
NEW QUESTION # 27
Which statement regarding scripts is true?
- A. Only a single secondary script allowed per application.
- B. A primary script is referenced directly from the Master script, otherwise it is a secondary script.
- C. A secondary script is the only place treatments can be applied to the call.
- D. A primary script is the only place that call variables can be assigned.
Answer: B
NEW QUESTION # 28
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
- A. Skillset
- B. Password
- C. Language
- D. Call Presentation Class
- E. Login ID
Answer: E
NEW QUESTION # 29
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?
- A. Presentation Option: Return to Queue
- B. Presentation Option: Put DN on hold to answer call
- C. Presentation Option: Call Force
- D. Presentation Option: After Call Break for N seconds:
Answer: B
NEW QUESTION # 30
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
- A. Numberofdigits
- B. GIVE IVR WITH VXML TREATMENT
- C. _c_play_and_collect
- D. Service URI
- E. ASSIGN "please enter account number.wav"
Answer: A
NEW QUESTION # 31
A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. the Synchronization View
- B. the Editor View
- C. the Problems View
- D. the Comparison View
Answer: A
NEW QUESTION # 32
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?
- A. The event handler must be the first line on any script.
- B. The event handler can monitor for excessive Not Ready time.
- C. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
- D. The event handler monitors for music failure.
Answer: D
NEW QUESTION # 33
A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?
- A. Logic Block
- B. Treatment Block
- C. Anchor Block
- D. Queue Block
Answer: D
NEW QUESTION # 34
A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?
- A. Create a new user in Access and Partition Management, and assign a password.
- B. In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
- C. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
- D. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
Answer: D
NEW QUESTION # 35
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
- A. presentation classed
- B. assignments
- C. script variables
- D. skillsets
- E. threshold classes
Answer: A,D,E
NEW QUESTION # 36
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.
Which options are available?
- A. Open Edit/Open View
- B. Open application/Edit application
- C. Open in text editor/Open in flow editor
- D. Open/Open in Flow Editor
Answer: D
NEW QUESTION # 37
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Skillset
- B. Call
- C. Time
- D. Traffic
Answer: C
NEW QUESTION # 38
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset.
An agent becomes available who can answer the calls.
Which call will be presented to the agent?
- A. The call for which the agent has the highest priority
- B. The call that has been In the system the longest
- C. The call that has been In queue the longest
- D. The call with the highest priority in the script
Answer: B
NEW QUESTION # 39
From which area of the Avaya Agent Desktop can you copy the Customer CLID?
- A. Customer Intrinsics Tab
- B. Customer Detail Tab
- C. Customer Basic Tab
- D. Customer Contact Tab
Answer: A
NEW QUESTION # 40
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
- A. Enter Call Notes
- B. Call Customer
- C. Enter Activity Codes
- D. Call Supervisor
- E. Enter After Call Work Codes
Answer: A,C,E
NEW QUESTION # 41
A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.
Where are the create and delete permissions assigned?
- A. User Defined Partition
- B. Standard Partition
- C. Report Groups
- D. Launchpad Items
- E. Access Class
Answer: C
NEW QUESTION # 42
A customer with Avaya Aura Contact Center (AACC) has written a script application.
The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?
- A. IF DAY OF WEEK EQUAI S MON..FRI THEN
- B. IF DAY OF WEEK - MONDAY FRIDAY THEN
- C. IF DAY OF WEEK = MONDAY..FRIDAY THEN
- D. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
Answer: C
NEW QUESTION # 43
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
- A. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,skillset.
- B. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
- C. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
- D. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
Answer: A
NEW QUESTION # 44
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)
- A. Queue
- B. Logic
- C. Wait
- D. Input
- E. Output
Answer: A,C,E
NEW QUESTION # 45
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The Avaya 3312 certification exam is designed for professionals who want to demonstrate their expertise in Avaya Aura® Contact Center Administration. This certification validates the candidate's knowledge and skills in managing and administering the Avaya Aura® Contact Center platform. The exam covers key topics such as system architecture, installation and configuration, administration and maintenance, and troubleshooting.
The Avaya 3312 certification exam is a valuable asset for professionals who work with Avaya Aura Contact Center solutions. The certification exam is designed to test the candidate's knowledge and skills in various areas related to Avaya Aura Contact Center Administration. The certification is recognized globally and is an excellent way for professionals to demonstrate their expertise in this area. The exam is administered by Pearson VUE, and the fee varies depending on the location.
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