Exam Name: Certification Preparation for Administrator Exam
Certification Provider: Salesforce
Corresponding Certification: Salesforce Certified Administrator
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Instant Download Salesforce : CRT-101 Questions & Answers as PDF & Test Engine
Updated: Sep 04, 2026
No. of Questions: 250 Questions & Answers with Testing Engine
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service and Support Applications | 12% | - Knowledge base and entitlements - Service console features - Case management and escalation |
| Sales and Marketing Applications | 12% | - Opportunity management and sales processes - Lead management and conversion - Campaigns and products |
| Object Manager and Lightning App Builder | 20% | - Page layouts, record types, and compact layouts - Standard and custom objects, fields, and relationships - Lightning apps, navigation, and Lightning App Builder |
| Workflow and Process Automation | 15% | - Process Builder and Flow Builder - Approval processes - Workflow rules and actions |
| Configuration and Setup | 15% | - Company settings and organization configuration - Security controls, roles, profiles, and sharing settings - User management and license allocation |
| Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Data and Analytics Management | 13% | - Data import/export and data quality - Reports, dashboards, and folders - Data backup and storage considerations |
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