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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

2. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure platform events mode is enabled
B) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
D) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

3. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Downstream Order Item Scope
B) Top Order Item Scope
C) Order Item Scope
D) Account Scope

4. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
B) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
C) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
D) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

5. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Split Line Items in the same order before submitting the order and request an increase to order size limits
B) Ensure platform Events mode is enabled for Order Management
C) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
D) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Solutions: