Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C-C4H510-01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C-C4H510-01 |
| Related Certifications: | SAP Certified Development Associate - SAP Cloud for Customer 1911 SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | Generally valid until the underlying SAP product version is retired |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Price: | USD 550 |
| Passing Score: | 64% |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/ |
SAP C-C4H510-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Elements | 8% - 12% | - Core Service Capabilities
|
| Topic 2: Master Data Management | 8% - 12% | - Business Partner Data
|
| Topic 3: Business Configuration | 12% - 18% | - Implementation and Fine-Tuning
|
| Topic 4: Service Objects | 12% - 18% | - Service Requests and Tickets
|
| Topic 5: Knowledge Base | 8% - 12% | - Knowledge Management
|
| Topic 6: Service Cloud Integration | < 8% | - Integration Scenarios
|
| Topic 7: Workflow and Approval Processes | < 8% | - Business Process Automation
|
| Topic 8: User Management | 8% - 12% | - Users and Authorizations
|
| Topic 9: Communication Channels and Utilities | 8% - 12% | - Customer Communication
|
| Topic 10: Analytics and Reporting | 8% - 12% | - Reporting
|
Before You Start: SAP Certified Application Associate - SAP Service Cloud 1911 Answers
C-C4H510-01 is passed with 64%, and the official exam fee is USD 550. Fixing these numbers early helps you set a measurable practice target.
The C-C4H510-01 exam contains 80 questions to complete in 180 minutes minutes. Rehearsing under the same limit on the NewPassLeader engine turns pacing into a trained habit.
Choose the version of SAP Certified Application Associate - SAP Service Cloud 1911 you want, one, two, or all three, add it to the cart, and complete payment through the secure Credit Card checkout. The download link then arrives by email within about a minute, so your study starts without wasted time.
The package includes 120 practice questions for the C-C4H510-01 exam. The count is set through analysis of a large volume of data, so the set matches the scope of the real test without padding.
- Business Configuration (12% - 18%)
- Master Data Management (8% - 12%)
- Service Objects (12% - 18%)
Divide your time according to each topic's weight.
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No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses.
SAP Certified Application Associate - SAP Service Cloud 1911 Sample Questions:
What tool can be used to control the general availability of a work center in the user interface in SAP C4C?
Please choose the correct answer.
Response:
- A. Fine-Tuning
- B. Application and User Management
- C. Scoping
- D. Activity List
Correct Answer: C 🗳️
How do you create an assignment for a service technician in SAP Service Cloud?
Please choose the correct answer.
Response:
- A. Use a time report
- B. Use SAP Multiresource Scheduling
- C. Use a ticket routing rule
- D. Use the Resource Scheduler
Correct Answer: D 🗳️
How do you enable use of the Resource Scheduler in SAP Cloud for Service?
Please choose the correct answer.
Response:
- A. Activate business configuration in scoping
- B. Define time types in fine-tuning
- C. Maintain a setting in the item processing types
- D. Schedule mass release of assignments
Correct Answer: A 🗳️
Your test tenants have been upgrades. Your production tenants will be upgrades in two weeks. Which activities should be avoided until the production tenant upgrade is complete?
There are 2 correct answers to this question.
Response:
- A. Request new tenants
- B. Update fine-tuning
- C. Create business roles
- D. Apply SDK solution
Correct Answer: A,D 🗳️
What data type is used in a Date Profile to determine the start of the warranty?
Please choose the correct answer.
Response:
- A. Creation date
- B. Due date
- C. Requested date
- D. Reference date
Correct Answer: D 🗳️
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