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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and Configure Agent Solutions30-35%- Plan agent solutions
  • 1. Plan reusable agent components
  • 2. Plan integration with enterprise systems
  • 3. Design agents for internal or external audiences
  • 4. Plan identity strategy
  • 5. Plan responsible AI strategy
  • 6. Evaluate security and governance considerations
  • 7. Plan channels and deployment
Topic 2: Test and Manage Agents20-25%- Monitor and manage agent solutions
  • 1. Monitor agent flows and performance
  • 2. Implement governance and security controls
  • 3. Apply responsible AI practices
  • 4. Use Power Platform pipelines and ALM processes
  • 5. Manage deployments and environments
  • 6. Test and validate agent behavior
Topic 3: Integrate and Extend Agents in Copilot Studio40-45%- Integrate agents with enterprise systems
  • 1. Use connectors and custom connectors
  • 2. Integrate with Microsoft Foundry and Azure services
  • 3. Configure Azure AI Search and enterprise knowledge sources
  • 4. Integrate REST APIs and external services
  • 5. Implement Model Context Protocol (MCP)
- Build advanced agent solutions
  • 1. Design and implement multi-agent solutions
  • 2. Create agent flows
  • 3. Automate computer-use and orchestration scenarios
  • 4. Implement human-in-the-loop workflows
  • 5. Configure actions and tools

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Drag and Drop Question
You run the same fixed test set three times in Copilot Studio.
During evaluation, you observe the following:
- The same interaction fails in all three runs.
- Score values range from 0.58 to 0.61.
- The reasoning states that the response partially matches the expected answer.
- The knowledge source that is used is internal documentation.
- No tools are invoked.
You need to determine which conclusions are supported based on the evaluation results.
Which conclusions should you make? To answer, move the appropriate conclusions to the correct evaluation results. You may use each conclusion once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


2. Drag and Drop Question
A company configures an agent flow that interacts with multiple systems to complete user requests.
The company must integrate external services, retrieve data, and notify users as part of the same automated flow run. To support this scenario, the agent flow must be able to do the following:
- Call an external API.
- Retrieve stored data from a supported internal data source.
- Send a Teams message.
You need to select a connector or action type for each requirement.
What should you use? To answer, move the appropriate connectors or actions to the correct requirements. You may use each connector or action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


3. An agent in Copilot Studio must retrieve real-time data from an external system that exposes a REST API.
The API returns structured JSON data and requires authentication.
The agent must call the API during conversations to fulfill user requests.
The agent must retrieve real-time data from the external system by calling an authenticated REST API during a conversation.
The solution must use a supported mechanism that executes the REST API call and the call must be explicitly configured to run at runtime.
You need to determine which approaches add the REST API to the agent.
Which two solutions meet the goal? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.

A) Enable generative answers and rely on the model to fetch the REST API data automatically.
B) Create a global variable to store the API URL and call it using a Redirect node.
C) Create a topic variable and use a Formula to parse the API endpoint string.
D) Add the REST API as a knowledge source so the agent can query it during conversations.
E) Configure an HTTP action and invoke it from a topic during the conversation.
F) Add the REST API as a tool and call it either by using a topic or agent instruction.


4. A solution containing an agent in Copilot Studio is moved across environments. The agent relies on configuration values that are different between environments and are managed as environment variables.
You must ensure the following:
- Configuration values are managed through environment variables that
supports ALM.
- Runtime behavior reflects updates to environment variable values.
You need to implement environment-variable usage that supports ALM and ensures correct runtime behavior.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A) After an administrator updates a non-secret environment variable, republish any agents that use the variable so the change is effective at runtime.
B) Allow builders to change environment variable values directly in Copilot Studio during topic authoring to speed deployment.
C) Replace environment variables with hard-coded values inside the agent so that runtime behavior is always consistent across environments.
D) Store external reference values as environment variables so the agent solution can move between environments while keeping the agent definition the same.
E) Assume that all environment variable updates take effect immediately at runtime for all variable types without republishing.
F) Use environment variables as read-only in Copilot Studio and change their values in the appropriate administrative authoring experience.


5. Drag and Drop Question
A company uses a primary agent in Copilot Studio to handle user intake.
For some requests, the company wants the primary agent to delegate work to another Copilot Studio agent that already exists.
To meet the business needs, the solution must allow agents to perform the following on the connected agent:
- Must allow calls from other agents.
- Must allow agents to use the connected agent for collaboration.
- Must allow agents to invoke the connected agent in conversations.
You need to integrate the existing Copilot Studio agent with the connected agent.
Which setting should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: Only visible for members
Question # 3
Answer: E,F
Question # 4
Answer: A,D,F
Question # 5
Answer: Only visible for members

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