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The ITIL-SOA exam covers a wide range of topics, including service portfolio management, service level management, demand management, and supplier management. It also covers topics related to financial management for IT services, such as budgeting, accounting, and charging. ITIL-SOA exam is designed to test the candidate's understanding of these topics and their ability to apply them in real-world scenarios.
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To become certified in ITIL-SOA, candidates must have a good understanding of the ITIL framework, as well as a depth of knowledge in areas such as service catalog management, service level management, demand management, and supplier management. Candidates will also be tested on their ability to manage the overall service lifecycle, including identifying process dependencies and designing a proactive approach to problem resolution. In addition to this, candidates will be assessed on their ability to integrate IT services with business requirements and align IT services with business strategies.
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Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Demand Management | 10% | - Interface with capacity management - Influencing and managing demand - Patterns of business activity |
| Service Portfolio Management | 15% | - Relationship with other processes - Portfolio management processes - Objectives, scope, and activities |
| Roles, Technology, and Implementation | 5% | - Tools and supporting technology - Challenges, risks, and critical success factors - Key roles and responsibilities |
| Financial Management for IT Services | 15% | - Budgeting, accounting, and charging - Cost models and ROI - Value demonstration |
| Service Level Management | 18% | - Monitoring and reporting - Review and improvement - SLA, OLA, and UC structure |
| Supplier Management | 15% | - Supplier performance evaluation - Supplier lifecycle and contract management - Objectives and scope |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, goals, and scope of SOA - Value to the business - Links to ITIL service lifecycle |
| Service Catalog Management | 12% | - Production and maintenance of service catalog - Business vs technical views - Objectives and scope |
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