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Nortel 920-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Manager Technologies | - Core Functional Components and Modules - Contact Center Manager RIs6.0 Architecture |
| Installation and Configuration | - Server and Application Setup - Domain and Network Integration |
| Operation and Management Tasks | - Contact Center Operations and Monitoring - Troubleshooting and Support Procedures |
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