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The MS-220 exam is a computer-based test that is designed to assess the candidate's knowledge and skills in troubleshooting Exchange Online. The test consists of around 40-60 questions and must be completed within 2 hours. MS-220 exam questions are in the form of multiple-choice, drag and drop, and simulation-based questions, which require the candidate to troubleshoot a particular issue within Exchange Online.

Microsoft MS-220 (Troubleshooting Microsoft Exchange Online) exam is a certification that validates an individual's skills in troubleshooting issues that arise in Microsoft Exchange Online environments. MS-220 exam is designed for IT professionals who have experience with Exchange Online and are responsible for resolving issues related to mail flow, client access, and mailbox access. MS-220 exam measures the candidate's ability to identify, diagnose, and resolve complex issues in Exchange Online environments.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Skills measured

• Troubleshoot mail flow issues (20–25%)
• Troubleshoot compliance and retention issues (25–30%)
• Troubleshoot mail client issues (20–25%)
• Troubleshoot Exchange Online configuration issues (15–20%)
• Troubleshoot hybrid and migration issues (10–15%)

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Microsoft MS-220 exam covers a variety of topics related to troubleshooting Exchange Online, including managing connectivity, analyzing logs and reports, and resolving security and compliance issues. MS-220 exam also covers topics related to managing hybrid environments, such as configuring mail flow between Exchange Online and on-premises Exchange servers. It is important for candidates to have a solid understanding of Exchange Online architecture and to be familiar with PowerShell and other relevant tools.

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