Exam Name: IT Service Management Foundation
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : BH0-001 Questions & Answers as PDF & Test Engine
Updated: Jul 28, 2026
No. of Questions: 41 Questions & Answers with Testing Engine
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For more info read reference:
ISEB BH0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Strategy | 15% | - Service portfolio management - Financial management for IT services - Value creation and service assets - Demand management |
| Service Transition | 15% | - Change management - Release and deployment management - Service asset and configuration management - Knowledge management |
| Continual Service Improvement | 10% | - Deming Cycle (Plan-Do-Check-Act) - Seven-step improvement process - CSI approach and metrics |
| Introduction to IT Service Management | 15% | - Concept of service and service management - Business value of IT service management - Overview of ITIL framework |
| Service Design | 20% | - IT service continuity management - Supplier management - Availability management - Design coordination - Information security management - Service level management - Capacity management |
| Service Operation | 25% | - Access management - Request fulfillment - Problem management - Service desk function - Event management - Incident management |
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