Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Engine
Updated: Sep 03, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes | - ITIL processes
|
| Topic 2: Selected Functions | - Operational functions
|
| Topic 3: Generic Concepts and Definitions | - Core terminology
|
| Topic 4: Technology and Architecture | - Supporting capabilities
|
| Topic 5: Selected Roles | - Roles and responsibilities
|
| Topic 6: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 7: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 8: Key Principles and Models | - Management concepts
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Question 1
Which one of the following does service metrics measure?
A. Infrastructure availability
B. Maturity and cost
C. The end-to-end service
D. Functions
Question 2
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Change policy
B. Change proposal
C. Risk register
D. Service request
Question 3
Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. 1, 2 and 4 only
Question 4
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A. Public frameworks are prescriptive and tell you exactly what to do
B. Public frameworks are always cheaper to adopt
C. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D. Proprietary knowledge has been tested in a wide range of environments
Question 5
What are customers of IT services who work in the same organization as the service provider known as?
A. External customers
B. Valued customers
C. Strategic customers
D. Internal customers
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: D |
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