Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification Provider: IBM
Corresponding Certification: IBM Certified Deployment Professional
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IBM A2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management Processes | 25% | - Request creation and submission - Status management and closure - Approval and fulfillment processes - Escalation and notification rules |
| Service Level Management | 15% | - Breach handling and escalation - SLA monitoring and reporting - SLA definition and configuration |
| Architecture and Core Concepts | 20% | - Database and integration components - SmartCloud Control Desk V7.5 architecture - Service Request Management framework |
| Configuration and Customization | 30% | - Service request definition and attributes - Workflow design and automation - Application customization options - Service catalog setup and configuration |
| Integration and Administration | 10% | - Integration with other IBM Tivoli products - System maintenance and performance tuning - Security and access control |
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