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- Total Questions: 424
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EXIN EX0-001 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3 2011 Syllabus) |
| Exam Number: | EX0-001 |
| Exam Price: | Varies by region (approx. USD 150–300) |
| Available Languages: | German, French, Chinese, Spanish, Japanese, English, Portuguese |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed-book exam, Multiple-choice questions |
| Certificate Validity Period: | Lifetime validity (no expiry of certification) |
| Related Certifications: | ITIL Intermediate Level Certifications ITIL Expert ITIL Managing Across the Lifecycle |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40 questions) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam delivered online or at authorized test centers |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/certifications/it-service-management/itil-foundation |
EXIN EX0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Roles and Responsibilities | - RACI model overview - Service owner and process owner concepts |
| Topic 2: Key Principles and Models | - Processes, functions, and roles - Value creation and utility/warranty |
| Topic 3: Service Management as a Practice | - Best practices and ITSM overview - Concepts of service and value |
| Topic 4: Selected ITIL Processes | - Incident Management - Change Management - Problem Management - Service Desk function |
| Topic 5: The ITIL Service Lifecycle | - Service Operation - Service Strategy - Service Transition - Service Design - Continual Service Improvement |
| Topic 6: Technology and Architecture | - Automation and monitoring concepts - IT service management tools |
Calm Answers for Nervous EXIN ITIL Foundation (syllabus 2011) Candidates
The procedure is easy and time-saving. As soon as you pay, you receive an email with the complete EX0-001 file attached — typically within about a minute — plus an instant download link, so you can download immediately and devote yourself to studying. If nothing arrives within two hours, check your spam folder and contact support. Store the materials on your phone, pad, or computer and install without limits. Updates are free for 365 days, emailed automatically on release, with a 50% renewal discount afterward.
One less thing to be nervous about. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer another attempt with different materials? Exchange your product for two others of equal value at no charge.
The latest exam information lists 40 questions for the EX0-001 exam within a 60 minutes-minute window. Practicing under those exact conditions is the best cure for exam-day surprises.
The EXIN ITIL Foundation (syllabus 2011) blueprint is organized around these core domains:
- The ITIL Service Lifecycle
- Roles and Responsibilities
- Key Principles and Models
Further domains appear in the full official outline; the question bank covers all of them.
By fitting study into the cracks of a busy life. The EX0-001 bank contains complete questions with expert-verified answers across the EXIN ITIL Foundation (syllabus 2011) objectives, stored easily on your phone, pad, or computer for spare-time review — and the PDF prints cleanly when you prefer paper, because marking key points by hand genuinely enhances memory. Assess everything first through the free demo on our site, pay securely through the Credit Card system, and rest assured your personal information is never shared with third parties without permission.
EXIN specifies these prerequisites for the EXIN ITIL Foundation (syllabus 2011): No formal prerequisites required; basic IT knowledge recommended.
Check the authoritative wording on the official certification page before booking.
At present, the EX0-001 exam requires a passing score of 65% (26 out of 40 questions), and registration costs Varies by region (approx. USD 150–300). EXIN sets both figures and may adjust them, so verify on the official site before you schedule.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Where would all the possible service improvement opportunities be recorded?
- A. Known error database
- B. Capacity management information system
- C. CSI register
- D. Configuration management database
Correct Answer: C 🗳️
How many people should be accountable for a process as defined in the RACI model?
- A. Two - the process owner and the process enactor
- B. Only one - the process owner
- C. Only one - the process architect
- D. As many as necessary to complete the activity
Correct Answer: B 🗳️
Which one of the following is the purpose of service level management?
- A. To create and populate a service catalogue
- B. To carry out the service operations activities needed to support current IT services
- C. To ensure that an agreed level of IT service is provided for all current IT services
- D. To ensure that sufficient capacity is provided to deliver the agreed performance of services
Correct Answer: C 🗳️
What are the processes within Service Operation?
- A. Event Management, Incident Management. Change Management and Access Management
- B. Incident Management, Problem Management, Service Desk, Request Fulfillment and Management
- C. Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
- D. Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management
Correct Answer: C 🗳️
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
- A. Service Design
- B. Capacity Management
- C. Service Operation
- D. Availability Management
Correct Answer: C 🗳️
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