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Updated: Aug 29, 2026
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EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) exam is designed for IT professionals who are interested in developing their skills in managing service offerings and agreements. ITIL Service Capability Service Offerings and Agreements certification exam is part of the ITIL Service Capability stream and focuses on the practical aspects of ITIL service lifecycle processes. The ITILSC-SOA exam covers key topics such as service portfolio management, service level management, demand management, and supplier management, among others.
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The price of the ITILSC-SOA exam is $399 USD.
EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) Exam is a certification exam that focuses on service offerings and agreements within the ITIL framework. ITIL Service Capability Service Offerings and Agreements certification exam is intended for individuals who want to prove their expertise in the ITIL framework and its service offerings and agreements. It is also a great certification for individuals who want to advance their careers in IT and IT service management.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Review and improvement of service levels - Negotiation, monitoring and reporting |
| Topic 2: Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Topic 3: Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Topic 4: Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Topic 5: Service Portfolio Management | 15% | - Portfolio structure and categorization - Business case and investment justification - Pipeline, service catalogue and retired services |
| Topic 6: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Topic 7: Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Topic 8: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
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