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The CIS-ITSM certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. CIS-ITSM exam covers various topics related to IT service management, including incident management, problem management, change management, service request management, and service level management. CIS-ITSM exam also covers topics related to ServiceNow ITSM, such as configuration management, reporting, and integrations.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

ServiceNow CIS-ITSM Exam consists of 60 multiple-choice questions that candidates must answer within 90 minutes. CIS-ITSM exam covers various topics, including IT Service Management processes, ITIL concepts, ServiceNow Service Catalog, Incident Management, Problem Management, Change Management, and Service Level Management. CIS-ITSM exam also tests candidates' knowledge in ServiceNow configuration and administration, including user administration, workflow, notifications, and reporting.

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ServiceNow CIS-ITSM Exam Syllabus Topics: