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BlackBerry BCP-520 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Maintenance- Monitoring tools and logs
  • 1. Call trace debugging
    • 2. System logs analysis
      - Common issues resolution
      • 1. Audio and call quality problems
        • 2. Connectivity issues
          Topic 2: Call Processing and Routing- Inbound and outbound call flows
          • 1. Call routing mechanisms
            • 2. Dial plans and extensions
              - Session management
              • 1. Failover handling
                • 2. Call setup and teardown
                  Topic 3: BlackBerry Mobile Voice System (MVS) Architecture- Telephony integration concepts
                  • 1. PBX integration
                    • 2. VoIP and SIP fundamentals
                      - MVS components and deployment models
                      • 1. MVS Server architecture
                        • 2. BlackBerry Enterprise integration
                          Topic 4: Security and Policy Management- Enterprise security integration
                          • 1. Policy enforcement mechanisms
                            • 2. BlackBerry UEM integration concepts
                              - Authentication and encryption
                              • 1. Secure communication channels
                                • 2. Device authentication policies
                                  Topic 5: MVS Installation and Configuration- Configuration procedures
                                  • 1. BlackBerry device configuration
                                    • 2. MVS server setup
                                      - Pre-installation requirements
                                      • 1. Compatibility considerations
                                        • 2. Network and server prerequisites

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