Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Instant Download BlackBerry : BCP-240
Check Updated on: Sep 21, 2026
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| Topic 2: Device Setup and Configuration | - Network and connectivity configuration - User profile and account configuration - Initial device activation and setup |
| Topic 3: BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Device enrollment and management - Policy and compliance management |
| Topic 4: BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Device hardware and software components - Security model overview |
| Topic 5: Security and Troubleshooting | - Common device and service issues resolution - Device encryption and security features - Application permissions and sandboxing |
BlackBerry 10 Support Specialist Sample Questions:
Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?
- A. While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
- B. Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
- C. While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
- D. Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
Correct Answer: D 🗳️
Performing a Security Wipe will delete which of the following?
- A. All data on the device including any pictures or videos, and downloaded applications
- B. All data from the work perimeter
- C. If work perimeter does not exist then all data but not downloaded applications
- D. All PIM information, pictures or videos but not downloaded applications
Correct Answer: A 🗳️
Where would a new user look to swap the SIM on a BlackBerry Device?
- A. Side ports
- B. Beneath the battery cover
- C. SD card
- D. Bottom of device
Correct Answer: B 🗳️
A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
- A. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
- B. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
- C. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
- D. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
Correct Answer: B 🗳️
A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?
- A. NFC is connected to external device
- B. Wireless carrier data is not connected
- C. Wi-Fi radio is enabled
- D. Bluetooth radio is not connected to the wireless network
Correct Answer: B 🗳️
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