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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database

2. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A) IP Office Phone Manager Pro
B) IP Office Voice Portal
C) IP Office Softconsole
D) IP office Video Softphone

3. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?

A) Message Manager
B) Voicemail Pro with UMS
C) Outcalling
D) Unified Messaging
E) Voicemail Pro with IMS

4. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) NCID3033211234
B) NCLI3033211234
C) Ns3033211234
D) Nss3033211234

5. Which values affect the size of a ContactStore server? (Choose two.)

A) the number of recordings
B) the number of concurrent users for search and replay function
C) the number of voicemail channels
D) the number of incoming lines
E) the number of hunt groups

Solutions: