Oracle 1Z0-996-20 exam covers a wide range of topics, including customer service operations, customer data management, customer billing, and payment processing. It also covers the implementation and configuration of various features and tools available in the Oracle Utilities Customer Cloud Service.

Oracle Utilities Customer Cloud Service is a cloud-based solution offered by Oracle Corporation that automates and streamlines utility customer services. The solution comes with advanced features such as customer engagement, billing, meter data management, and more. The Oracle 1Z0-996-20 Exam ensures that you have the necessary skills to implement and manage the Oracle Utilities Customer Cloud Service effectively. It is a valuable certification for IT professionals who are looking to advance their careers in the utilities industry.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

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