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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 規格の文脈において、「適合」という用語は何を表しますか?

A) 要件への準拠
B) サプライヤー認証の検証
C) 監査不適合報告書と再監査報告書との調整
D) 認定機関による品質マネジメントシステム認証

2. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 自社が定める基準
B) 人事部門が利用できる予算
C) 競合他社の工程管理システム
D) プロセス文書を更新する時期

3. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 顧客関係管理
C) 変更管理
D) インシデント管理

4. 1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A) 可用性管理
B) キャパシティ管理
C) 構成管理
D) サービスレベル管理

5. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) キャパシティ管理財務
B) IT サービス継続性管理
C) IT サービスの管理
D) 可用性管理

Solutions: