Exam Name: WGU Operations Management (C215, VDC2)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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Updated: Oct 08, 2026
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Topic 2: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems |
| Topic 3: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
| Topic 4: Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Topic 5: Competency 4: Supply Chain Management | - Inventory management - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement |
| Topic 6: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Topic 7: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Lean operations and waste elimination |
WGU Operations Management (C215, VDC2) Sample Questions:
How does inventory management differ for manufacturing organizations compared to service organizations?
- A. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
- B. Service organizations are concerned with managing idle time due to material and component shortages.
- C. Service organizations must maintain work-in-progress types of inventory.
- D. Manufacturing organizations must maintain tangible inventory.
Correct Answer: D 🗳️
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Which role do third-party logistics providers play in the supply chain?
- A. External distributors
- B. Internal distributors
- C. Tier two distributors
- D. Tier three distributors
Correct Answer: A 🗳️
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Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity is lower than design capacity.
- B. An effective capacity is a temporary measure used to achieve design capacity.
- C. An effective capacity is a permanent measure used to achieve design capacity.
- D. An effective capacity maintains a minimum output rate under normal conditions.
Correct Answer: A,C 🗳️
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What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
- A. Overtime decreases the labor cost per unit.
- B. Overtime is not a long-term solution.
- C. Overtime is typically a 50% wage premium.
- D. Overtime results in a buildup of excess inventory.
Correct Answer: B,C 🗳️
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A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
- A. Planning
- B. Execution
- C. Conception
- D. Feasibility analysis
Correct Answer: C 🗳️
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