Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
Certification Provider: ServiceNow
Corresponding Certification: CIS-Service Management
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Updated: Aug 16, 2026
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ServiceNow CIS-ITSM certification is suitable for individuals who are looking to advance their career in IT Service Management. It is ideal for IT professionals who are responsible for implementing IT Service Management solutions using the ServiceNow platform. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is also suitable for IT consultants, project managers, and IT managers who want to demonstrate their expertise in IT Service Management.
ServiceNow CIS-ITSM certification exam is suitable for IT professionals who are working in roles such as ITSM administrators, ITSM consultants, ITSM project managers, and ITSM developers. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification helps individuals to demonstrate their proficiency in ServiceNow ITSM solutions and enhances their credibility in the industry. It also provides a competitive advantage to individuals when applying for job roles that require ServiceNow ITSM expertise.
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The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 2: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 3: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 4: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 5: Change Management | - Approval and risk management - Change types and workflows |
| Topic 6: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 7: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 8: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
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