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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

A) They allow for calculations on matrix lookups and variables.
B) They allow for the creation of custom fields.
C) They facilitate the creation of custom objects.
D) They enable the creation of custom code.

2. What is the purpose of Step elements in an OmniScript?

A) Enables the use of repeatable blocks
B) Groups elements that extract data
C) Allows the user to input data
D) Organizes the script into one or more pages

3. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with multiple Child and Card Actions
B) Parent FlexCard with single Child and multiple Card States
C) Parent FlexCard with multiple Child and different Card States
D) Parent FlexCard with single Child and Card Actions

4. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Deploy the existing OmniScript to the Community portal using OmniOut.
B) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
C) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
D) Duplicate the existing OmniScript and deploy the new script on the website.

5. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A) Use a condition to hide data unless specific criteria are met
B) Use a table or chart to display data
C) Use a flyout action to display additional information
D) Put specific fields in a collapsible block

Solutions: