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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?

A) Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
B) Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.
C) Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
D) Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.

2. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Social Studio is limited to listening to social channel and not responding
B) Mobile Connect only supports outbound messaging in selected countries
C) Mobile Connect lacks integration with the service agent console without Digital Engagement
D) Social Studio does not support 1:1 messaging on the apps listed in the scenario

3. A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

A) Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.
B) Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.
C) Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.
D) Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.

4. A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A) Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
B) Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.
C) Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
D) Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.

5. A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?
Choose 2 answers

A) Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
B) Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
C) Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
D) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

Solutions: