Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C-TCRM20-73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C-TCRM20-73 |
| Real Exam Qty: | 80 |
| Exam Price: | USD 500 |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals |
| Certificate Validity Period: | Version-specific certification; valid for SAP CRM 7.0 EhP3 release |
| Available Languages: | English, Japanese, German |
| Exam Format: | Multiple Response, Multiple Choice |
| Passing Score: | 64% |
| Exam Duration: | 180 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | SAP authorized testing center or SAP certification delivery platform (availability depended on region and certification lifecycle). |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp3-g/ |
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Topic 2: Service Process | 15% | - Service Management
|
| Topic 3: Marketing Process | 10% | - Marketing Fundamentals
|
| Topic 4: CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
| Topic 5: Analytics and Reporting | 8% | - Business Analytics
|
| Topic 6: Interaction Center | 8% | - Customer Interaction Handling
|
| Topic 7: CRM Basic Functions | 12% | - Master Data Fundamentals
|
| Topic 8: CRM Technology and Architecture | 10% | - Technical Foundations
|
| Topic 9: Sales Process | 15% | - Sales Cycle Management
|
C-TCRM20-73 Exam FAQ: Read This Before You Register
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 is an official SAP certification exam, identified by exam code C-TCRM20-73. Passing earns you the SAP Certified Application Associate certification, classified at the Associate level. It also connects with SAP Certified Application Associate - CRM Fundamentals, so it can serve as a stepping stone in a wider certification plan. In hiring, certificates work as a quick, quantitative standard, and this one tells employers your skills passed the vendor's own measurement.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 candidates answer 80 questions within 180 minutes. Efficiency under the clock is a trainable skill, not a talent: decide your per-question budget in advance, flag anything that threatens it, and keep moving. Running timed simulations in the NewPassLeader test engine until you finish with time to spare is the most reliable way to make exam day feel controlled rather than rushed.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam requires 64% to pass, and official registration costs USD 500. Since retakes bill the full USD 500 again, the economic argument for thorough preparation writes itself. Let the NewPassLeader practice tests be your measuring stick: when your scores hold above the passing line across several consecutive sessions, the exam stops being a financial risk.
No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals.
Because vendors adjust their policies, verify the current requirements before registering on the official exam page.
Yes. NewPassLeader provides a free PDF demo of the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 questions, so you can evaluate the material before committing. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.
Your purchase is backed by a 100% money-back guarantee with transparent conditions. Take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam within 60 days of purchase; if you fail, you qualify for a full refund, provided the exam matches your product. Attempts within 3 days of purchase do not qualify, and neither do downloaded-but-unused products, free materials, or expired orders; the candidate name must match the payer name. File with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead choose an exchange: two other exam products of equal value, free, while your original purchase keeps its update service.
Delivery is immediate: files are downloadable at payment and emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact customer service. Installation is unlimited across your computers.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 syllabus is organized into 9 domains, with the largest being Marketing Process (10%), Analytics and Reporting (8%), and Interaction Center (8%). The complete breakdown appears in the topics section above; a clear classification of what the exam tests is the first step toward efficient preparation.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
In terms of the levels that the Organization Structure in CRM can have, which of the following statements are True?
Please choose the correct answer.
Response:
- A. There is NO limit on the number of levels.
- B. Levels are restricted to 1024
- C. Level are restricted to 128
Correct Answer: A 🗳️
Which of the following statements are correct regarding Transaction processing?
There are 2 correct answers to this question.
Response:
- A. ATP check for a sales order can be done using SAP BW.
- B. Sales assistant is a part of CRM Sales order processing.
- C. Delivery documents can be replicated from ECC to CRM.
- D. Sales orders can be created as a follow up document from an opportunity.
Correct Answer: B,D 🗳️
Account hierarchies can be mapped in CRM. For example, purchasing collaboration, chains, and so on. Which of the following statements are true?
There are 3 correct answers to this question.
Response:
- A. There are no prerequisites for transferring a customer hierarchy from the ERP back End
- B. Accounts are assigned to defined hierarchy nodes.
- C. Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
- D. Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.
Correct Answer: B,C,D 🗳️
Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement?
There are 2 correct answers to this question.
Response:
- A. Maintain questionnaire determination for the trade fair contact transaction type.
- B. Maintain item category determination for the trade fair contact transaction type.
- C. Maintain business-activity-relevant data for the trade fair contact transaction type.
- D. Define a transaction type for the trade fair contacts with leading transaction category "business activity."
- E. Create a new task type to initiate follow-up activities with the trade fair contacts.
Correct Answer: C,D 🗳️
Which of the following describes the structure of a CRM business transaction?
Please choose the correct answer.
Response:
- A. Transaction channels
- B. Customizing headers
- C. Header, Item and Schedule lines
- D. Transaction determination procedure
Correct Answer: C 🗳️
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