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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What information can you find in an ABAP trace? (Choose two)

A) All SAP developers responsible for the checked program
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
D) All screens, modules of the flow logic, and ABAP messages

2. Which one of the following transactions is the right one to analyze the contents of a database table?

A) SE11
B) SE30
C) SE24
D) SE16

3. What are the main steps when you accept a priority 1 message? (Choose two)

A) Clarify the issue by phone to avoid additional effort in processing the message.
B) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
C) Call the customer within the Initial Reaction Time (IRT).
D) Document every activity in the message.

4. Which information can be stored in the SAP Solution Manager system? (Choose two)

A) Service level information
B) Finance data
C) Incident and problem information
D) Customer data for customer relationship management (CRM)

5. What does Mission-Critical Support within Enterprise Support mean? (Choose two)

A) Robust Service Level Agreements (SLA)
B) 7 x 24 root cause analysis
C) Ramp-up support
D) SAP system backup

Solutions: