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The PureConnect: CIC Core Certification certification exam is intended for professionals who have experience in using and managing contact center solutions. PC-CIC-Core exam is suitable for system administrators, technical support engineers, and other professionals who work with Genesys PureConnect platform. Candidates who pass the Genesys PC-CIC-Core Certification Exam are considered experts in managing the PureConnect platform, and they are eligible to receive the Genesys Certified Professional title.

Reference: https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams

Genesys PC-CIC-Core certification exam consists of approximately 70 multiple-choice questions, and candidates are required to achieve a score of at least 75% to pass the exam. PC-CIC-Core exam is available online and can be taken from any location with an internet connection. Candidates who successfully pass the PC-CIC-Core exam are awarded the Genesys Certified Professional - PureConnect: CIC Core certification, which is valid for two years.

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The PC-CIC-Core certification exam is an excellent way for call center professionals to demonstrate their expertise and commitment to the field. PureConnect: CIC Core Certification certification is highly regarded by employers and can lead to more job opportunities and higher salaries. By passing the certification exam, candidates can prove to potential employers that they have the skills and knowledge necessary to manage a call center effectively.

Genesys PC-CIC-Core Exam Syllabus Topics: