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Oracle 1z1-562 exam covers a wide range of topics such as customer management, billing, payments, collections, and revenue management. It also evaluates the candidate's knowledge of integrating the application with other systems, managing the application's database, and configuring its security features. 1z0-562 exam consists of 80 multiple-choice questions that need to be completed within 120 minutes. Passing the Oracle 1z1-562 exam validates the candidate's expertise in Oracle Utilities Customer Care and Billing 2 and enhances their career prospects in the field of customer care and billing.

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Oracle 1z0-562 Exam Syllabus Topics:

SectionObjectives
Topic 1: Collections and Credit Management- Collections
  • 1. Debt Classes
  • 2. Collection Processes
  • 3. Collection Controls
Topic 2: Use the Oracle Utilities Application Framework- Scripts and Service Scripts
  • 1. Framework Components
  • 2. Script Configuration
- Business Objects
  • 1. Business Services
  • 2. Lifecycle Management
  • 3. Algorithms
Topic 3: Metering and Usage Management- Meter Reads
  • 1. High and Low Validation
  • 2. Usage Processing
- Meter Configuration
  • 1. Meter Configuration Types
  • 2. Register Configurations
  • 3. Meter Types
Topic 4: Billing and Rate Processing- Rate Structures
  • 1. Rate Schedules
  • 2. Rate Components
  • 3. Rate Versions
- Billing
  • 1. Cancel and Rebill
  • 2. Bill Segments
  • 3. Bill Completion
Topic 5: Navigate the Oracle Utilities Customer Care and Billing User Interface- Control Central
  • 1. Portals and Zones
  • 2. Application Viewer
  • 3. User Preferences
Topic 6: Payments and Financial Processing- Adjustments
  • 1. Financial Transactions
  • 2. Credit Notes
- Payment Processing
  • 1. Payment Distribution
  • 2. Overpayment Management
Topic 7: Customer Information and Account Management- Service Agreements
  • 1. Service Agreement Types
  • 2. Service Point Relationships
- Customer Management
  • 1. Person Records
  • 2. Premises
  • 3. Account Records

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