Exam Name: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service
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Instant Download Oracle : 1z0-1064-22 Questions & Answers as PDF & Test Engine
Updated: Sep 20, 2026
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What you study for the Oracle B2B Service 2022 Implementation Professional exam does not stay in the exam room. The knowledge applies to the job itself — which is why NewPassLeader builds its 78 practice questions around real, testable skill rather than trivia.
Oracle 1z0-1064-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2022 Implementation Professional |
| Exam Number: | 1Z0-1064-22 |
| Related Certifications: | Oracle CX Service Implementation Professional Oracle Fusion Cloud CX Service |
| Certificate Validity Period: | Oracle certification validity varies (commonly 18–24 months or policy-based updates; check official Oracle certification policy) |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 245 |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Passing Score: | 68% |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center (depending on region and availability via Oracle Pearson VUE) |
| Pre Condition: | No strict prerequisites, but familiarity with Oracle CX Service or B2B Service implementations is recommended |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-1064-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Oracle B2B Service Overview | - B2B Service architecture and key concepts
|
| Topic 2: Customer Service Configuration | - Channel configuration
|
| Topic 3: Analytics and Reporting | - Reports and dashboards
|
| Topic 4: Service Request Management | - Case and service request lifecycle
|
| Topic 5: Knowledge Management | - Knowledge base configuration
|
| Topic 6: Integrations and Extensions | - Integration capabilities
|
1z0-1064-22 Exam FAQ: Try It First
Online proctored or test center (depending on region and availability via Oracle Pearson VUE) Register for the Oracle B2B Service 2022 Implementation Professional exam through these official channels:
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NewPassLeader issues a full refund if you take the Oracle B2B Service 2022 Implementation Professional exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Oracle B2B Service 2022 Implementation Professional exam requires 68% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the NewPassLeader engines before booking is the cheaper option.
The official Oracle B2B Service 2022 Implementation Professional outline defines 6 domains. The leading three are Integrations and Extensions, Service Request Management, and Oracle B2B Service Overview. The full list is in the topics section above, and NewPassLeader's 78 practice questions cover each one.
The Oracle B2B Service 2022 Implementation Professional exam contains 55 to complete within 90 minutes. Timed simulation in the NewPassLeader Desktop Test Engine teaches that rhythm before exam day does.
No strict prerequisites, but familiarity with Oracle CX Service or B2B Service implementations is recommended Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 78 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The 1z0-1064-22 exam is a Oracle certification exam validating the Oracle B2B Service 2022 Implementation Professional syllabus shown above. It belongs to these credential paths: Oracle CX Service Implementation Professional, Oracle Fusion Cloud CX Service. Earning it in 2026 demonstrates ability in a form employers recognize — and NewPassLeader prepares candidates with 78 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Oracle recommends these training resources for the Oracle B2B Service 2022 Implementation Professional exam:
Follow the training with steady self-testing — the 78 practice questions from NewPassLeader help you apply theory and fill any gaps the training leaves.
Oracle B2B Service 2022 Implementation Professional Sample Questions:
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- C. Resolution is due on Saturday, 2 PM EST.
- D. First Response is due on Friday, 12 noon EST.
Correct Answer: A,D 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. Entitlement rules are not valid for the service request.
- B. The scheduled process has not been set up.
- C. The Starts When criteria of the milestones is not True.
- D. No default coverages are set up.
Correct Answer: B,C,D 🗳️
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
Correct Answer: B 🗳️
In which three situations can default coverage be applied?
- A. for a specific SR status
- B. for a specific period of time
- C. for a specific SR category
- D. globally, to all service requests that do not have any other coverage
- E. to a specific customer account
Correct Answer: B,C,D 🗳️
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
- B. is real time
- C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
- D. is required for every DCS instance
Correct Answer: B,D 🗳️
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