Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Updated: Sep 24, 2026
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The exam room is short; the career after it is long. NewPassLeader prepares you for both — 72 practice questions for the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam that test the same knowledge the job will ask for later.
Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Service Center 2019 Certified Implementation Specialist |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Oracle University testing center or Oracle online proctored exam. |
| Pre Condition: | Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Reporting Framework
|
| Integrations and APIs | - Integration Technologies
|
| Business Object Configuration | - Standard and Custom Objects
|
| Business Rules and Automation | - Automation Configuration
|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Surveys and Feedback Management | - Survey Configuration
|
| Workspaces and Agent Desktop | - Workspace Design
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
|
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Exam: Questions Candidates Actually Ask
Oracle University testing center or Oracle online proctored exam. Register for the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam through these official channels:
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Scoring and fees are published by Oracle and may change; verify the current figures on the official site.
The official Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials outline defines 9 domains. The leading three are Workspaces and Agent Desktop, Business Rules and Automation, and Analytics and Reporting. The full list is in the topics section above, and NewPassLeader's 72 practice questions cover each one.
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam contains 60 to complete within 105 minutes. Timed simulation in the NewPassLeader Desktop Test Engine teaches that rhythm before exam day does.
Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 72 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The 1Z1-1038 exam is a Oracle certification exam validating the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Service Center 2019 Certified Implementation Specialist. Earning it in 2026 demonstrates ability in a form employers recognize — and NewPassLeader prepares candidates with 72 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Oracle recommends these training resources for the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam:
Follow the training with steady self-testing — the 72 practice questions from NewPassLeader help you apply theory and fill any gaps the training leaves.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Monday 10 AM
- C. Tuesday 11 AM
- D. Saturday 6 PM
Correct Answer: A 🗳️
How frequently does Oracle release a new version of a product?
- A. Once in four months
- B. Once in three months
- C. Every month
- D. Once in six months
Correct Answer: B 🗳️
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create variables with the current address and phone numbers.
- B. Update custom fields with the changed address and phone numbers.
- C. Update variables with the changed address and phone numbers.
- D. Create the standard text with the current address and phone numbers.
- E. Update the standard text with the changed address and phone numbers.
- F. Create custom fields for the address and phone numbers.
Correct Answer: D,E 🗳️
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs on community objects.
- B. It is always triggered from business rules.
- C. It is also known as the Object Event Handler.
- D. It is triggered by an event that occurs on standard objects only.
- E. It is a PHP script that executes only synchronously.
- F. It is triggered by an event that occurs on the standard objects that are used by queues.
- G. It can be triggered by an event that occurs even on a custom object.
Correct Answer: A,C,G 🗳️
Which setup sequence is used to give permissions to an individual to access an application?
- A. Navigation set > Profile > Staff Account
- B. Staff Account > Profile > Navigation set
- C. None. No sequence is required.
- D. Profile > Navigation set > Staff Account
Correct Answer: D 🗳️
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