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Oracle 1Z0-996-20 exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. 1Z0-996-20 exam is available in English and Japanese languages. The passing score for the exam is 70%, and candidates who pass the exam will receive the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials certification.

Oracle Utilities Customer Cloud Service solution is designed to help utilities companies improve their customer service experience. It provides a range of tools and features that enable utilities companies to manage their customer interactions more effectively. The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam covers topics like configuration, integration, and administration of the solution.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

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