Exam Name: Cni-service and support
Certification Provider: Novell
Corresponding Certification: Novell Other Certification
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Novell 50-858 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service and Support Fundamentals | - Service request handling and escalation procedures - Customer support processes and methodologies |
| Topic 2: Networking and NetWare Environment Support | - Novell NetWare system administration basics - Network troubleshooting and diagnostics |
| Topic 3: System Maintenance and Problem Resolution | - Backup, restore, and system recovery procedures - Performance monitoring and optimization |
| Topic 4: Directory Services and Identity Management | - User account and resource management - eDirectory concepts and administration |
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