Exam Name: CRM 3.0 Applications
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB2-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customization and Configuration | - Business logic
|
| Microsoft CRM Architecture and Components | - CRM 3.0 system architecture overview
|
| Sales Management Configuration | - Sales processes
|
| Marketing Automation | - Campaign management
|
| Customer Service Management | - Service scheduling
|
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