Exam Name: Navision 4.0 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Instant Download Microsoft : MB7-231 Questions & Answers as PDF & Test Engine
Updated: Jul 19, 2026
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Microsoft MB7-231 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Opportunity Management | - Track quotes and follow-ups - Manage sales opportunities |
| Topic 2: Contact Management | - Create and maintain contacts - Manage interaction logging and history |
| Topic 3: Campaign Management | - Target customer segments - Create and execute marketing campaigns |
| Topic 4: Relationship Management Setup | - Set up marketing and segmentation structures - Configure relationship management parameters |
| Topic 5: Interaction and Task Management | - Manage tasks and activities - Record customer interactions |
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