Microsoft MB-240 certification exam is a crucial step for individuals looking to become a Microsoft Dynamics 365 Field Service Functional Consultant. MB-240J exam is designed to test your ability to manage the implementation of Dynamics 365 Field Service, including the configuration of Field Service applications, customer engagement, work order management, and resource scheduling. Passing MB-240J exam demonstrates your skillset and knowledge of the latest technologies and industry best practices, making you a valuable asset to any organization.

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Determine and configure product and service categories
• Determine and configure skill types
• Determine and configure field service security roles
• Determine and configure resource scheduling options
• Set defaults for work orders, bookings, the schedule board, and agreements
• Identify and configure field service entities
• Configure territories, postal codes and organizational units
• Implement resource roles and categories
• Configure proficiency models
• Configure characteristics and skills

Configure product and service pricing

• Determine when a product has a default list price and a work order price list
• Configure minimum charge amount and duration
• Define tax codes
• Create a product or service
• Add products and services to incidents
• Set up price list validity dates
• Associate products and services with price lists

Configure bookable resources

• Define work hours for resources
• Set up resource pools and crews
• Set up bookable resource categories, characteristics, and resource pay types
• Manage bookable resources
• Set up bookable resource territories
• Configure geocoding
• Enable mapping functionality
• Define start and end locations for resources

Integrate other tools with Field Service

• Using Push Notifications on the mobile app
• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization
• Determine uses for Remote Assist

2. Manage work orders (15-20%)

• Configure work orders, work order types, and priority
• Configure booking status and work order status values
• Configure work order lifecycle stages
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

• Create a work order from an incident or an opportunity
• Organize work orders and resources by geography
• Add status and sub-status information to a work order
• Associate a work order and a price list
• Identify processes to close a work order

Manage incidents

• Attach Guides to Service Tasks
• Configure service task types
• Configure incident types
• Add service tasks, products, and services
• Configure Requirement Groups
• Configure Requirement Groups

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Move incomplete work orders
• Reassign and reschedule work orders
• Manually schedule work orders
• Enable scheduling board geocoding
• Schedule work orders using Schedule Board and Schedule Assistant
• Determine when to use each scheduling option
• Understand resource utilization

Implement the Schedule Board

• Facility Scheduling
• Customize the schedule board
• Define booking rules
• Identify features and uses for Booking Requirements view
• Configure schedule boards
• Implement the integrated map feature
• Create additional schedule boards

Implement the Schedule Assistant

• Filter data
• Apply constraints to resource queries
• Specify a search radius

Configure Resource Scheduling Optimization (RSO)

• Geocoding for travel time
• Create optimizing profiles
• Configure optimization of resources
• Define objectives and constraints

Configure Universal Resource Scheduling

• Configure an entity to be schedulable
• Configure URS for field service
• Fields passed from work order to requirements
• Determine Universal Resource Scheduling use scenarios
• Components of Universal Resource Scheduling
• Create requirement views

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Configure the mobile app
• Configure actions that field agents can perform
• Configure display customizations
• Add Guides to HoloLens app
• Assign security roles
• Integrate with Dynamics 365 Guides
• Administer connected devices

Manage mobile projects

• Publish a mobile project
• identify project artifacts that can be modified or edited
• Mobile Device Management, security and synchronization
• Modify configuration settings

5. Manage inventory and purchasing (10-15%)

Manage inventory

• Determine when to integrate inventory with Enterprise Resource Planning application
• View product inventory
• Set up inventory and warehouses
• Adjust inventory levels
• Transfer inventory

Manage purchasing and product returns

• Determine product return options
• Create a list of receivable products for a purchase order
• Finalize returns
• Create purchase orders
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Determine the purchase order process

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Configure automatic generation of bookings
• Enable SLAs
• Define Service Level Agreements (SLAs)
• Determine when to use agreements
• Configure automatic generation of invoices
• Define and configure agreement preferences and settings
• Add an SLA to a Work Order
• Using Entitlements

Manage customer assets

• Determine opportunities for Internet of Things (IoT)
• Configure products to auto-create customer assets
• Create and register customer assets
• Create child assets
• Manage IoT devices
• Associate work orders with customer assets
• Configure Connected Field Service

Microsoft MB-240 certification exam is designed for individuals who want to demonstrate their expertise in Microsoft Dynamics 365 Field Service. MB-240J exam validates the skills and knowledge required to deploy, configure, and manage the Field Service application for Dynamics 365. Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) certification is intended for functional consultants who work with Dynamics 365 Field Service and are responsible for configuring the application to meet the needs of their organization.

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The MB-240 certification exam is intended for functional consultants with experience in implementing and configuring Dynamics 365 Field Service. Candidates should possess a solid understanding of enterprise resource planning (ERP) and customer relationship management (CRM) concepts, as well as experience with deploying and configuring Microsoft Dynamics 365. MB-240J exam is also suitable for individuals with experience in related areas such as project management and service delivery.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Microsoft MB-240日本語 Exam Syllabus Topics: